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I bought this bag in Osaka but by the time I found the strap issue, I was in Tokyo getting ready to head back to the states. I went to t Ginza location the day before my flight and they gave me a brand new bag!What a bummer! I don't have any experience with this bag, but I recommend contacting the store where you purchased it. Maybe it can be exchanged? Good luck!
That's wonderful! I'm so glad you got a new one.I bought this bag in Osaka but by the time I found the strap issue, I was in Tokyo getting ready to head back to the states. I went to t Ginza location the day before my flight and they gave me a brand new bag!