Dudes and their Diors

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#2,911
averagejoe said:
I wonder how I'm can bring this up to my SA without sounding demanding! I, too, would like a Diet Coke and treats!
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Hello Averagejoe… Only spend your time and money where you are celebrated... not tolerated. I am only armed with a smile and positively great energy and that always get me more than I can imagine with my shopping experiences... even if I am just browsing. I would ask my SA, "Is it something that I am doing incorrectly that doesn't garner me the ultimate Dior shopping experience ?" Depending on what they say, I would talk to other SA's and explain that I don't feel special when I come here and buy, If you become my SA, how better will my shopping experience be? It wouldn't hurt talking to a manager over the phone, just to see if management prefers the SA staff to be icy... I've heard some crazy stories. I usually send emails and letters of commendation to the director and corporate and send my SA a nice 'Thank You' Note card from my Tiffany & Co or Cartier stationery (you can say "Thank you for the attention and care you gave me when I made said purchase(s), what would really add to my shopping experience is if I am offered a beverage, treats, etc..." (whatever you desire for the SA to provide) and see what happens.... A great SA would send YOU a notecard from the boutique, they have them and it doesn't cost them a thing. They should give you their business card with their personal number on it, another way you can tell them your concerns.
"J!m"
 
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#2,912
jimmie staton said:
Hello Averagejoe… Only spend your time and money where you are celebrated... not tolerated. I am only armed with a smile and positively great energy and that always get me more than I can imagine with my shopping experiences... even if I am just browsing. I would ask my SA, "Is it something that I am doing incorrectly that doesn't garner me the ultimate Dior shopping experience ?" Depending on what they say, I would talk to other SA's and explain that I don't feel special when I come here and buy, If you become my SA, how better will my shopping experience be? It wouldn't hurt talking to a manager over the phone, just to see if management prefers the SA staff to be icy... I've heard some crazy stories. I usually send emails and letters of commendation to the director and corporate and send my SA a nice 'Thank You' Note card from my Tiffany & Co or Cartier stationery (you can say "Thank you for the attention and care you gave me when I made said purchase(s), what would really add to my shopping experience is if I am offered a beverage, treats, etc..." (whatever you desire for the SA to provide) and see what happens.... A great SA would send YOU a notecard from the boutique, they have them and it doesn't cost them a thing. They should give you their business card with their personal number on it, another way you can tell them your concerns.
"J!m"
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Wow! Thanks! My SA does send me stuff like cards and gifts, and he communicates with me when he is off work. I like him. I think he's doing a really good job. His whole team is actually very nice to me. It's more of the boutique itself may not have as many "treats". I go often enough to see how other clients are treated too, which is very consistent. I can ask next time, but while it would be fun and nice to get pampered, I rather be one of those customers that don't look demanding.

It's so strange how some management prefers their SA staff to be icy. I think that generates more impulse-buying and probably more refunds because customers are guilt-tripped into buying something they aren't sure that they want. I would be much less likely to go back to a store if the treatment is icy, because there are good SAs everywhere and there isn't only one place to shop.
 
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#2,913
Prada Prince said:
They really should be asking you if you'd like something to drink if you've sat down, and looking at potential purchases. Do you have a regular SA? If you do, considering the number of pieces you've purchased, I should expect you to get more attentive service.
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They do! They always ask that first. It's sparkling or non-sparkling water served on a platter with glasses. Of course, it would be nice if they asked if I wanted champagne! I do get the seasonal gifts and cards from my SA (yes, I have a regular SA). As soon as I walk into the boutique, they greet me (they know me because I go so often!) and contact my SA to see me. Other SAs have helped me when my SA can't come into the boutique, and my SA even came in on his day off! I feel bad for asking because I know having a day off is important, so I try to work my visit around his availability whenever I can.

It's good service so far, but just missing the delicious treats that I see you get when you visit.
 
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#2,914
averagejoe said:
Wow! Thanks! My SA does send me stuff like cards and gifts, and he communicates with me when he is off work. I like him. I think he's doing a really good job. His whole team is actually very nice to me. It's more of the boutique itself may not have as many "treats". I go often enough to see how other clients are treated too, which is very consistent. I can ask next time, but while it would be fun and nice to get pampered, I rather be one of those customers that don't look demanding.

It's so strange how some management prefers their SA staff to be icy. I think that generates more impulse-buying and probably more refunds because customers are guilt-tripped into buying something they aren't sure that they want. I would be much less likely to go back to a store if the treatment is icy, because there are good SAs everywhere and there isn't only one place to shop.
Click to expand...
Ah... I see... That is definitely management and sometimes timing. There are days I go into Tiffany & Co, VCA, or Gucci and it seems like a party with cake, cookies, freebies and champagne galore, then it is other days where it is just business and just sell, sell, sell ! I have been calling my SA in advance to let them know that I am coming and I would say in jest " I am coming to the shop tomorrow, and please spare no expense." That is because in prior conversation(s) I let them know that I really enjoyed the past experience where I was pampered and given a lot of stuff and attention...(even though it might have only been meager, I show appreciation for what was done, with great anticipation on what could come) I don't like coming off as demanding, fussy and ungrateful... I just like what I like. Dior in NYC is very nice even though it is always empty with very little to no customers every time I go (except for when they are throwing an exclusive party), however, I never received anything extra from them... Oh, one time they threw in a few Note Card and envelope stationery that is only used by Dior staff and not for sale... That was because of a conversation I had about how I still write letters and send handwritten 'Thank You' Note cards. That 'Icy' treatment is something that I don't think I could ever accept or get used to from anywhere and from anybody.
"J!m"
 
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#2,915
averagejoe said:
They do! They always ask that first. It's sparkling or non-sparkling water served on a platter with glasses. Of course, it would be nice if they asked if I wanted champagne! I do get the seasonal gifts and cards from my SA (yes, I have a regular SA). As soon as I walk into the boutique, they greet me (they know me because I go so often!) and contact my SA to see me. Other SAs have helped me when my SA can't come into the boutique, and my SA even came in on his day off! I feel bad for asking because I know having a day off is important, so I try to work my visit around his availability whenever I can.

It's good service so far, but just missing the delicious treats that I see you get when you visit.
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Nice... I would ask a few days before arriving if this is something and that it is even possible with Dior. At least if they will have champagne available that day. If you are cool with your SA, they will let you know what's what, what can be done, what is out of the question. Just ask... Good luck and let us know how it turns out... Our stores in NY and NJ are closed down indefinitely,
"J!m"
 
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#2,916
jimmie staton said:
Ah... I see... That is definitely management and sometimes timing. There are days I go into Tiffany & Co, VCA, or Gucci and it seems like a party with cake, cookies, freebies and champagne galore, then it is other days where it is just business and just sell, sell, sell ! I have been calling my SA in advance to let them know that I am coming and I would say in jest " I am coming to the shop tomorrow, and please spare no expense." That is because in prior conversation(s) I let them know that I really enjoyed the past experience where I was pampered and given a lot of stuff and attention...(even though it might have only been meager, I show appreciation for what was done, with great anticipation on what could come) I don't like coming off as demanding, fussy and ungrateful... I just like what I like. Dior in NYC is very nice even though it is always empty with very little to no customers every time I go (except for when they are throwing an exclusive party), however, I never received anything extra from them... Oh, one time they threw in a few Note Card and envelope stationery that is only used by Dior staff and not for sale... That was because of a conversation I had about how I still write letters and send handwritten 'Thank You' Note cards. That 'Icy' treatment is something that I don't think I could ever accept or get used to from anywhere and from anybody.
"J!m"
Click to expand...
My experience with Gucci is actually one of the worse. 2 years ago, my brother went crazy at Gucci and bought a ton of stuff, way more than I have ever bought from one brand. He also did it at Versace. Versace gave him wonderful gifts, including from their home line and coffee-table books. Versace invited him to events (which I was able to tag along on!) that were spectacular.

Gucci, on the other hand, did NOTHING. Not one gift. We often just got served regular water in their boutique. My brother had a regular SA. The only VIP thing they did was invite us to their ABCDEFGucci event. Our scheduled appointment was 5pm, and the people at the 3pm slot were still choosing their samples/materials/colours at 5:30pm. The clients waiting for the 4pm time slot were still waiting, with no one trying to keep the appointment time. We had to leave because of a work engagement that evening! We left after 6pm, and the 3pm clients were still choosing. Absolutely terrible. We waited over an hour in the boutique with nothing but a galss of water (not even champagne as an apology). I buy my share of Gucci as well, but I won't stick to any store or SA since there is no point. I'll get what I want where I want it, and where I may be able to get it slightly cheaper (i.e. Matchesfashion).
 
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#2,917
jimmie staton said:
Nice... I would ask a few days before arriving if this is something and that it is even possible with Dior. At least if they will have champagne available that day. If you are cool with your SA, they will let you know what's what, what can be done, what is out of the question. Just ask... Good luck and let us know how it turns out... Our stores in NY and NJ are closed down indefinitely,
"J!m"
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Yeah our stores are closed here too, now. I will ask when I go back when the store reopens.
 
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#2,918
I think it’s nice when high end brands offer refreshments etc, but I don’t think it’s essential for great service. What interests me more is the time and care my SA takes to engage with me and to get to know me rather than just try to sell me product. Are freebies nice? Sure, I would be delighted and never say no. But at the end of the day they are extras, and yes while we pay an exorbitant amount of money for these goods, it is also our choice to do so.

I’ve had plenty of great experiences with a lot of luxury brands (and some subpar ones) but they have always been related to how the SAs make me feel during my visit. I don’t feel that a higher price tag does not necessarily warrant free things.
 
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#2,920
averagejoe said:
My experience with Gucci is actually one of the worse. 2 years ago, my brother went crazy at Gucci and bought a ton of stuff, way more than I have ever bought from one brand. He also did it at Versace. Versace gave him wonderful gifts, including from their home line and coffee-table books. Versace invited him to events (which I was able to tag along on!) that were spectacular.

Gucci, on the other hand, did NOTHING. Not one gift. We often just got served regular water in their boutique. My brother had a regular SA. The only VIP thing they did was invite us to their ABCDEFGucci event. Our scheduled appointment was 5pm, and the people at the 3pm slot were still choosing their samples/materials/colours at 5:30pm. The clients waiting for the 4pm time slot were still waiting, with no one trying to keep the appointment time. We had to leave because of a work engagement that evening! We left after 6pm, and the 3pm clients were still choosing. Absolutely terrible. We waited over an hour in the boutique with nothing but a galss of water (not even champagne as an apology). I buy my share of Gucci as well, but I won't stick to any store or SA since there is no point. I'll get what I want where I want it, and where I may be able to get it slightly cheaper (i.e. Matchesfashion).
Click to expand...
Wow, that's horrible. I had the opposite experience at Gucci, that is why I still go there. I think people are getting wise and going to secondary markets and even previously loved items stores and sites, More bang for your buck. I've been going through my older shoes and items and finding a new love for them. I also had a few suits altered and updated, I spent a fortune on them and love the look, but wanted a current look. I have been looking at luxury designer brooches and pins (most I've collected over the years, but never had the guts to rock them on my lapel) to start wearing when this whole thing is over and I can get back to hanging out to the Broadway shows, concerts, events, etc.
"J!m"
 
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#2,921
jimmie staton said:
Wow, that's horrible. I had the opposite experience at Gucci, that is why I still go there. I think people are getting wise and going to secondary markets and even previously loved items stores and sites, More bang for your buck. I've been going through my older shoes and items and finding a new love for them. I also had a few suits altered and updated, I spent a fortune on them and love the look, but wanted a current look. I have been looking at luxury designer brooches and pins (most I've collected over the years, but never had the guts to rock them on my lapel) to start wearing when this whole thing is over and I can get back to hanging out to the Broadway shows, concerts, events, etc.
"J!m"
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For me, it wasn't so much I wanted something free from Gucci. It was that I felt that they knew that sales were increasing for the past few years so they didn't bother with trying to make some of their clients feel special. I don't think my feeling is necessarily accurate, but their treatment certainly paled in comparison to LV and Dior treatment of clients that buy much less than what my brother bought from them. Made me feel like there's no point in being loyal to a store or SA. Not keeping appointment timing at the ABCDEFGucci event was just the cherry on top. It was a complete waste of our time. We went there, waited for almost an hour an a half, and left because I had an evening work engagement to attend. The boutique management looked disorganized, and frankly, apathetic. We didn't even get to see the leather swatch book and the hardware options because we couldn't wait another 2+ hours (past the boutique closing time). Nothing was done to remedy the situation, to make our time more entertaining, or to help us reschedule.

If I didn't like Gucci products as much, the service would have turned me off the brand completely.

I have some older Gucci pieces from Frida Giannini's time. I've been trying to get rid of these because some of them look so dated now. The one piece I still love is the leather jacket from her time (the one that Madonna wore the women's version of for her tour). It's such an awesome jacket, although when I take it off, the lining is the old one with the crest and script logos plastered all over the place. It looks fake nowadays compared to the new Michele look even though my jacket is the real deal. The new plain red lining looks so much better.
 
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#2,922
hightea_xx said:
I think it’s nice when high end brands offer refreshments etc, but I don’t think it’s essential for great service. What interests me more is the time and care my SA takes to engage with me and to get to know me rather than just try to sell me product. Are freebies nice? Sure, I would be delighted and never say no. But at the end of the day they are extras, and yes while we pay an exorbitant amount of money for these goods, it is also our choice to do so.

I’ve had plenty of great experiences with a lot of luxury brands (and some subpar ones) but they have always been related to how the SAs make me feel during my visit. I don’t feel that a higher price tag does not necessarily warrant free things.
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I do agree that I would rather an SA take the time to know me. My current SA has which is very nice. Freebies are always nice, but my most important thing is to be able to secure items that I want. Calling the boutique doesn't necessarily help (in LV's case, you get the client call center), so having an SA help with putting items on hold or transferring items is important.

I do love being invited to store events, though. I love it because I get to have an excuse to wear the stuff I buy, and sipping champagne while slowly browsing a new collection is very nice.
 
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#2,923
averagejoe said:
I do agree that I would rather an SA take the time to know me. My current SA has which is very nice. Freebies are always nice, but my most important thing is to be able to secure items that I want. Calling the boutique doesn't necessarily help (in LV's case, you get the client call center), so having an SA help with putting items on hold or transferring items is important.

I do love being invited to store events, though. I love it because I get to have an excuse to wear the stuff I buy, and sipping champagne while slowly browsing a new collection is very nice.
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I concur Averagejoe !
"J!m"
 
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