I'm not sure if it's my age, but lately I have been feeling ignored when I go shopping by myself, especially for jewellery. Granted I'm not spending a ton of money, but what if I was? Being ignored isn't going to boost your sales especially with me. I will more than likely leave before you get around to asking me if I need help. It's frustrating! Especially since I know I look younger than I am but it's really starting to drive me crazy.
Anyway, I have noticed I get better service when I am with my parents than alone. Maybe they think my parents will be paying for what I pick out? I get such good service when I have my mom with me. It's just making me grumpy to see how crappy I am treated when I shop the same stores alone.
This weekend I was shopping at the mall here where I live and I rarely get good service from anyone at the jewellery stores when I am alone. I was watch shopping. I wasn't looking for anything high end because I don't have the money right now with school, but none of the sales reps know that ahead of time! I was browsing watches and was completely ignored for a good half an hour at one store that had two watches I really wanted to see. I was so frustrated that by the time the lady actually got around to me I knew I was NOT buying either watch there. She helped at least three other people that weren't there a couple minutes before she pounced on them before she finally had to help me because she had no one left to pounce on. That was the attitude I felt that I got from her too, was that she ran out of people so she had no choice left but to finally ask what I wanted.
I'm just feeling grumpy because I really liked the one watch. I tried to find it somewhere else and no one had it. I do know that I don't want to give my business to a store that completely ignores someone who is clearly waiting, because they think I might not actually be a buying customer. It's not a large amount of money, but I would rather spend my $130 at a store that treats customers equally no matter what the age or how you look, than a store that snuffs you because you don't look like a customer who will actually buy something.
Ok rant over.
On a positive note: When I was in Toronto last week buying my pandora bracelet alone from European Jewellers at the Eaton Centre, I received excellent service from the sales lady. I'm not sure if this was because I still had my hair and makeup on from fashion week (it was pretty wild and very hard to ignore. I got a lot of weird stares at the Eaton Centre LOL), or it could have been because I told her I wanted the charm to commemorate fashion week. Either way she was very helpful and spent a lot of time with me while I decided which style of bracelet clasp I wanted, even though there was another lady waiting to look at beads too. This was at a store that also sells a lot of high end brands of jewellery as well, so I mean she wasn't making a ton of money off of me compared to if she was helping someone buy an engagement ring, but she was very helpful and patient. I wish I could get that kind of service here!
Anyway, I have noticed I get better service when I am with my parents than alone. Maybe they think my parents will be paying for what I pick out? I get such good service when I have my mom with me. It's just making me grumpy to see how crappy I am treated when I shop the same stores alone.
This weekend I was shopping at the mall here where I live and I rarely get good service from anyone at the jewellery stores when I am alone. I was watch shopping. I wasn't looking for anything high end because I don't have the money right now with school, but none of the sales reps know that ahead of time! I was browsing watches and was completely ignored for a good half an hour at one store that had two watches I really wanted to see. I was so frustrated that by the time the lady actually got around to me I knew I was NOT buying either watch there. She helped at least three other people that weren't there a couple minutes before she pounced on them before she finally had to help me because she had no one left to pounce on. That was the attitude I felt that I got from her too, was that she ran out of people so she had no choice left but to finally ask what I wanted.
I'm just feeling grumpy because I really liked the one watch. I tried to find it somewhere else and no one had it. I do know that I don't want to give my business to a store that completely ignores someone who is clearly waiting, because they think I might not actually be a buying customer. It's not a large amount of money, but I would rather spend my $130 at a store that treats customers equally no matter what the age or how you look, than a store that snuffs you because you don't look like a customer who will actually buy something.
Ok rant over.
On a positive note: When I was in Toronto last week buying my pandora bracelet alone from European Jewellers at the Eaton Centre, I received excellent service from the sales lady. I'm not sure if this was because I still had my hair and makeup on from fashion week (it was pretty wild and very hard to ignore. I got a lot of weird stares at the Eaton Centre LOL), or it could have been because I told her I wanted the charm to commemorate fashion week. Either way she was very helpful and spent a lot of time with me while I decided which style of bracelet clasp I wanted, even though there was another lady waiting to look at beads too. This was at a store that also sells a lot of high end brands of jewellery as well, so I mean she wasn't making a ton of money off of me compared to if she was helping someone buy an engagement ring, but she was very helpful and patient. I wish I could get that kind of service here!
