Yes, in general, I feel
Coach as a company shows NO loyalty to us, their loyal customers! The best we can do for ourselves (if it's feasible geographically) is to rely on the SA's in our local Coach boutiques. They will go to the ends of the earth to give us the best customer service.
Even though ordering online is speedy and convenient, it leaves us fending for ourselves if something goes wrong (last year a Crosby Satchel arrived without the attachable shoulder strap -- after several phone calls I made by phone they finally gave me a $40 credit back on my card). Or any time I've called the 800 number for ANY additional info that's not on the website (the dimensions of some jewelry or a question about the color of a bag depicted online that seems posted in error, etc.) they are virtually useless -- they ARE courteous, but apparently are left clueless themselves. It's not their fault -- they receive limited info from Coach -- their main purpose is to assist you with phone purchase orders. And the Coach website itself is often inefficient and incomplete with product details. It is useful for browsing, and the photography is very professional, but there is no excuse for them to not list the diameter of a bangle bracelet or the length of a necklace.
I wasn't aware of this Colette store until I found out that they, along with the New York Soho Coach store, were selling this summer's Disney line one week earlier than the rest of the Coach retailers. So out of curiosity, I looked at the Colette website -- of course if you're anywhere near Paris that store looks majorly addictive to visit for everything they sell, not just Coach items -- but they were selling Mickey items in colors that to this day were exclusive to Colette only. Obviously, if you live in the U.S., their cost prohibitive shipping rates are a real deterrent.
Haha, I had just wanted to address your annoyance about Coach selling different items in different locations and I ended up on a major rant, sorry! But what I wrote will not be news to any Coach regulars!
EDITED: I just want to add, the additional colors of the Car Rogue found at Colette will most likely be exclusive to Colette and not become available in the U.S., if the Disney line was any indication.