Yeah, it can vary based on the SA. Tiffany's needs to do some better training in particular from what I've seen. Then again we have our favorite SA there and only go to her. Frankly, she smashing. She's older, chic and wear the biggest pearls to work with fabulous style. I adore her. When we shop with her she never pushes and gushes over how my fiance is a keeper when he makes a purchase. That's what you ultimately want your fiance to hear, that he's spending a good amount of money and spoiling you!
She sounds fantastic! I, too, always go back to the same SA if I really like her, like my shoe SA at Neiman's, and the same young lady at Chanel... makes me wonder why most SAs don't make more of an effort to retain you as a regular customer, especially if they're commission-based. Oh well! All types in this world. I'm glad you found a SA you're happy with, in an IMPORTANT field like jewelery!!!