Coach resorting to bait and switch

[Icecaramellatte]

I think you got a weird customer service rep (that happens fairly often). My SA told me what was excluded when I asked, and we were just chatting on the phone, no visit necessary. Someone else got a rep that just gave them the list.

I agree that it IS odd for Coach to exclude some of these new items when you can just hop over to Macy's or L&T and get a discount. I don't get their strategy with that. Is it Preferred Customer because they Prefer their Customers go elsewhere?

So true. I went to Bloomies today myself.

I went to the Coach store and they told me all the fall collection stuff wasn't eligible even the keychain! Still mad about that. I do wish they had been more clear in the email though. I know in the past they did put in the email and card that Phoebes were excluded. I think that was the first time they did excluded a bag from PCE but this time there were so many items not allowed that I figure they didn't want to turn people off. They should have said select styles only or something.

 

[Missaggie]

Or the more cynical person would say the promo was to get people to look more closely at their new offerings- with no discount. Maybe they should just have an old-fashioned sale.

 

[gr8onteej]

When I got my Phoebe, it was not yet excluded so I was able to use my PCE. For this current PCE, I was told the runway collection was excluded when I asked. This included the two bags I had my eye on-Ace satchel and Rip & Repair. In the meantime, the department store isn't excluding either one of these, so I will buy from them. It's all Coach, I just follow the discounts.