Coach if you’re reading this, FIRE your shipping dept.

[Ireiki4u]

I assumed there is faulty dye inside the boxes that is causing this. The items I received with stains were in the newer style black boxes where the lid is fully removable.

I had one in a box, one not in a box. The one in the black box was worse.

 

[bluesh4rk]

I also had this problem with my Minnie Mouse Dinky that was shipped directly from JAX. I was really peeved that I paid $500 and got a dirty dustbag. I got it replaced at my local boutique. They told me that it happens when moisture gets in the box. FYI - My bag had NO suede on it but it was packaged in a black box with the lid that comes off.

 

[faintlymacabre]

I also had this problem with my Minnie Mouse Dinky that was shipped directly from JAX. I was really peeved that I paid $500 and got a dirty dustbag. I got it replaced at my local boutique. They told me that it happens when moisture gets in the box. FYI - My bag had NO suede on it but it was packaged in a black box with the lid that comes off.

I am LOL that their excuse is "moisture" when they are shipping out of an extremely humid climate. Figure your materials out!

 

[ArmCandyLuvr]

I also had this problem with my Minnie Mouse Dinky that was shipped directly from JAX. I was really peeved that I paid $500 and got a dirty dustbag. I got it replaced at my local boutique. They told me that it happens when moisture gets in the box. FYI - My bag had NO suede on it but it was packaged in a black box with the lid that comes off.

I am LOL that their excuse is "moisture" when they are shipping out of an extremely humid climate. Figure your materials out!

I know it's all about aesthetics and all, but perhaps they should rethink using boxes that are dyed. Surely, they can produce a nice looking box that isn't going to bleed onto the items inside of it?

 

[bluesh4rk]

I think they should just go with a nice white box (or at least white on the inside). I am sure it is the brown on the inside of the box that is rubbing off on the dustbags and tissue..

 

[kiwishopper]

I ordered a pair of shoes and a bag strap from Coach.com. Package came with no issue but there is NO strap. Luckily the CS was very helpful and nice and sent out a strap on its own next day air shipping to me without an issue. I don't know if the packer just forgot toe put the strap in or it was stolen?

 

[Beeleebala]

My new rogue shoulder bag came today and the dust bag had the stains as well

 

[Lake Effect]

I am LOL that their excuse is "moisture" when they are shipping out of an extremely humid climate. Figure your materials out!

Really?? They can't figure out a solution? I have been buying inexpensively and second hand, mostly vintage. I can't believe for the money being spent, and I read these posts and you gals spend (and guy lol) $$$, that this *moisture* problem is not being addressed!! That being said, I would really love it to be exposed as a Cheeto/Dorito dust issue. And some jerk manager is making some minimum wage soul work through their break. Okay, so I love drama.
Side note- Several years ago, my car needed several trips to my local dealership to solve a problem. After I picked it up on one of these trips, the technician had left snack cake wrappers up front and center in my cupholder. When I told the manager the next time in, he actually thought I was joking around. : /