Hi, not sure about the numbers - you can check their official website if those contact numbers are really from Fendi. Be careful with scammers. However, I would like to share with you that I sent Fendi an inquiry through their website to ask if they can verify the serial number of the bag I have. Their Customer Care replied the next day and said that they do not offer product authentication and appraisal services. Hope this clarifies.My apologies. I misunderstood the member directing me here. I'm not trying to authenticate the bag. I was just wondering if anyone had tried calling in. Please disregard as I know this doesn't follow the rules in the first post. Thank you!!!