I just got mine back from Arty's. To be fair, I think he did a great job... but what a hassle! I brought my new Louboutins in on a Friday, he asked me when I needed them, I said "whenever you can get them done," and he told me to pick them up the next Friday. I thought one week was a long time, especially because my regular cobbler usually does similar jobs within 1 or 2 days, but I was still feeling optimistic about Arty after the good reviews I read.
The next Friday, I go back, and the shoes are *not* ready and he could not be less interested in helping me! He was downright surly. I asked him when they'll be ready, and he said, "oh maybe later today, maybe tomorrow, I don't know where your shoes are, I'll call you when they're ready, (go away)." At this point, I'm super upset because 1- he's very out of my way and I had to take a taxi because it was raining (waste of my $15, both ways), 2- he didn't even know where my shoes were, making me so fearful that he lost them, and 3- he kept complaining about all the shoes he had to work on and how he's so backed up with work. Well, if that was a problem, he should never have told me to come in that day! I just didn't like that he made me think that they'd be ready that day, wasting my time and money, when it was clear that he did not care at all about these "deadlines" that he created.
Anyway, so I left and waited for his call later that day and the next day. Nothing. I finally called him again the next Monday, and I'm very upset at this point. He told me he STILL hasn't started working on my shoes and gave me such attitude. Wow. I was so worried that he had lost my shoes or something bad happened and that he was just stalling. Thankfully, when I called again that afternoon, they were ready. When I went in, to my disbelief, he acted as though *I* was the one that kept *him* waiting! He literally told me, "I've been waiting all day for you to pick these up!" Jeez. Really? Have a little integrity, Arty, and own up to the fact that you jerked me around.
These are my first Louboutins, and are extra special because they were a gift from my boyfriend, so I was definitely very anxious about them being perfect, and his laissez-faire attitude was just so off-putting. His craftsmanship was fine, so I didn't make a bigger fuss, but next time I'll skip the hassle by ordering the vibram soles online and taking them to my regular cobbler who is HONEST, fair, courteous, and prompt!
