over the years i had actively been acquiring RTW and bags from chanel and hermes. Though i love both brands because of the different styles- one more classic and the other more trendy-i feel in chanel the service level has dropped dramatically. The sa's don't reply for the longest times...there bags don't seems different to the past collections ...so altogether i find myself buying more Hermes bags since the last 2years ...also i find the price increase way to steep and would only buy something if i absolutely loved it in chanel.
Honestly I would shop at H more if they made it easier for me to find items I like even though I love my SA there. The bag I want hasn’t been available for a year for instance, and I spent a decent amount. At least with Chanel, if I show up at the right place during launch, I can locate 90% of the stuff I want.
I hear you on the reps but it’s a case by case situation for me. For instance in my experience, bigger metro area reps are less friendly due to a lot of competition and they’re too busy to be able to respond fast.
Luckily I was able to cultivate a strong relationship with a SA in another city and she goes above and beyond to find the items I’m looking for and shares upcoming collection photos/info with me ahead of time. I’m in a city with some of the biggest boutiques and I never go to them because they’re just too snobby for my taste, and been ghosted by multiple SAs where I stopped trying.