I wonder if it's also a matter of the store having the travel pouches in stock? My SA includes the appropriate travel pouch without my asking.
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Me tooMy S.A. gave me the bracelet pouch for my necklace, as it’s smaller and it’s easy just to wrap the necklace around the cushion.
I second this!I never get one initially, because I don’t work with an SA, and order everything online. But I always call CS right after it’s delivered, and ask for one, and they always have sent me one along with a cleaning kit no problem.