BeenBurned's Helpful Templates for Dealing with eBay Troubles

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Buyer received damaged item. Packaging was perfect and undamaged in transit indlcating that the item was damaged prior to seller inserting in box and sending:

Dear seller,

As indicated by the attached picture of the box, it is in perfect condition and was not damaged in transit although even if damaged, it's the seller's responsibility to make sure items are packaged in a way that they're protected.

What I want you to do is take the return and issue a full refund, including my return shipping cost.

The bag was damaged prior to shipment and not disclosed as such.

Thank you.
Buyer
 
This is great stuff so thanks so much for posting. I sell quite a bit on ebay and have had a few problems mostlyin the last year or two.
Well done!!!

Amazing BeenBurned. Really thoughtful of you to post these letter. I've always thought that you are a great writer.

Thank you very much for sharing these!

As always BB, you are a wonder! :flowers::drinks:

Thank you for posting these, BB. You are a terrific writer and a wonderful resource.:flowers:

Thank you so much for posting them. It would help many of us!
You're welcome!
 
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This serves the same purpose as post #2 (for filing for stolen images/text) but is specific to ebay. Not all lines may be applicable to you. Note that your electronic signature on the emailed form is acceptable and legal:

Notice of Claimed Infringement

Intellectual Property Owner: (You can use your name and/or online pseudonym)

Name and Title: (Your name)

Company: (If applicable)

Address:

City, State, and Zip:

Email Address (for communication with eBay):

Email Address (for communication with sellers): (I have a separate email I use for communication with picture thieves)

Telephone:

Website: (Where your item was listed and the infringing materials were found)

Associate each item(s) reported as allegedly infringing with ONLY one of the reason codes listed on the following page.


Reason code: (See codes below)
Work(s) Infringed: (Link to listing where your item is/was listed)
Region(s) of registration of your intellectual property: (Site name where your listing was posted)
Item number(s): (item number and link to their listing(s) in which material was stolen)


I have a good faith belief that use of the material in the manner complained of above is not authorized by the Intellectual Property Owner, its agent, or the law. The information in this Notice of Claimed Infringement is accurate, and under penalty of perjury, I am authorized to act on behalf of the Intellectual Property Owner of an exclusive right that is allegedly infringed.


Signature:

Date:



Reason Codes

Trademark – item infringement
1.1 Item(s) is a counterfeit product which infringes a trademark (provide trademark registration number).

Trademark – listing content infringement
2.1 Listing(s) contains unlawful use of trademark (provide trademark registration number).

Copyright – item infringement
3.1 Software is offered for sale in violation of an enforceable license agreement. (eBay will not process reports seeking to prohibit the sale of genuine unopened software).
3.2 Item(s) is a counterfeit product which infringes a copyright.

Copyright – listing content infringement
4.1 Listing(s) contains unlawful copy of copyrighted text.
4.2 Listing(s) contains unlawful copy of copyrighted image.
4.3 Listing(s) contains unlawful copy of copyrighted image and text.


Other infringement
5.1 Item(s) infringes a valid and enforceable patent (provide a copy of the relevant court order and the patent registration number).
5.2 Item(s) infringes a registered design right (available in Europe, Asia, Australia, and New Zealand only - provide design right registration number).
5.5 Store name or User ID infringes on a trademark (provide trademark registration number).


6.1 Other – please specify: _______________________________________________


**Please note that eBay does not process reports to enforce selective distribution agreements, M.A.P. policies, and contractual disputes
 
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