My wife purchased several pairs of pre-owned shoes from "The RealReal" recently, and both of us think that the Manolos she received are fake, but we don't know for sure and need some help!
They still have the item listed, but as 'sold'. Link is here:
https://www.therealreal.com/products/women/shoes/pumps/manolo-blahnik-woven-slingback-pumps-2
Item Name: Manolo Blahnik Carolyne Slingback Pump (3" heel)
Item listed on site as: Manolo Blahnik brown woven slingback pumps
Seller: The RealReal
Comments: This was received in the mail last week (June 9, 2016), and upon inspection there are a few discrepancies that we're not sure about.
1. The label on the insole Has the name 'Manolo" in blue and the last name 'Blanik' in black. From what I understand, there are only 2 versions of the logo, and the separate color isn't one of them. I could be wrong though.
2. The tip of the sole has very obviously been repaired, replaced or just poor construction.
3. The stitching on the back straps aren't even and part of that stitching is coming off. This isn't due to wear and tear, but if you look closely at the photo (I tried to make it as clear as I can), you see that the stitching marks were only halfway on the very top of the lining/strap. This is sloppy stitching, and something I wouldn't expect to see on a real Manolo Blahnik, since their quality control is very good.
When we contacted customer service, the representative responded (cut and pasted from the email):
"Our director of authentication knew exactly what shoes you were inquiring about, and has explained that Manolo Blahnik has only ever done the black/blue logo on the instep on this pointed toe slingback stiletto. You will not find it on any other model and if you search that term on other resale sites, you will find that label.
When our director first saw it years ago he too thought it must be fake, but turns out it’s just uncommon."
While this may be true, my problem with this response is that it implies that this specific model/style is the only MB shoe that has this unique label, which I find hard to believe… if it were the only exception, I would probably be able to find it on a simple Google search; however, searching the internet for this exact style, and/or using the exact description the customer service rep provided (for resale sites) above shows only 2 or 3 sites, and they all link back to The RealReal.
Also, I feel that if you are explaining why something is or isn't authentic, you would either provide some sort of provenance, or at the very least list the reasons and cite some background, history or source that makes them believe it's genuine.
Any help/information/advice anyone can provide would be extremely helpful.
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