maria.n - If you are referring to the blue alexa, then Kris is correct, if is definitely fake. We don't go into the reasons here as we don't want to help the replica makers to make their cheap tat any better, but it has a number of issues generally found on counterfeit alexas. If the seller is not prepared to refund you, then contact Fakespotters who will be able (for a fee) to provide you with the assistance you need to recover your funds.