Again I don't see any problems with the bag.
3. the line had a manufactures defect where the top by the zipper frays and all coach stores trade in the bag for a brand new one that is equal or lesser value for free
Carlys do tend to wear along the top, but as I understand, this isn't considered a manufacturer defect and Coach doesn't replace the bag for free.
But again, that doesn't matter in this case since the bag is NWT and hasn't been used nor is the top frayed.
I went to the Coach store up here and the manager told me that all carly's have this problem and it is a defect and thats what prompted the zoe line to come out. any carly can be returned and exchanged for a new one for free. idk if this bag is worth all this trouble especially since i already own one. :-\