I recently sold the girlie small hobo that I had authenticated here a few months ago.
http://forum.purseblog.com/coach-shopping/authenticate-this-coach-889527-171.html#post28189160
Buyer filed a return case with these remarks:
Info from the buyer:
Reason: It's counterfeit or fake
Comments: There are so many things wrong with this shipment, first the purse has a circle next to the authenticity tag which means its not real. Second you used an Ebay box and turned it upside down , that is against ebay policy and then used priority 2 day mail and charged me expedited shipping charges. This tiny and I mean tiny purse would have cost 5.95 the most, I have been doing this for years as well. You cant even use a usps free postal box and turn it around to get a cheaper rate. I am asking for a full refund and I will pay for the return.
Is there a professional way I can reply? I don't have any problem with her returning nor paying for return shipping. I do have a problem with everything else.
Blatantly calling my purse counterfeit or fake and saying proof is because of the bulls eye mark!!!
The purses measurements were listed in the information and "small" was in the title.
I checked with my local post office (before shipping) and they have no problem with me recycling boxes nor turning them inside out. Buyer selected shipping (both economy and priority were offered). Her shipping was $8.26 - flat rate would have been $12.65. I use a USPS spring scale and eBay figures shipping from weight and zip code. I don't make a dime off shipping and I don't charge any handling fees.
Here's your post with pictures of the AUTHENTIC bag:
http://forum.purseblog.com/coach-shopping/authenticate-this-coach-889527-171.html#post28188951
And the post deeming it as such:
http://forum.purseblog.com/coach-shopping/authenticate-this-coach-889527-171.html#post28188978
OMG! This buyer seems like a nightmare!!
Her concerns and my comments:
Buyer:
It's counterfeit or fake
My comment: No, it's not. It's absolutely authentic!
Buyer:
first the purse has a circle next to the authenticity tag which means its not real.
My comment: No, it this case, the bullet means that the bag was made for the boutique/full priced store but was sold at the outlet. Any
Coach bag, whether boutique style or MFF (made for factory) is authentic.
Buyer:
Second you used an Ebay box and turned it upside down , that is against ebay policy and then used priority 2 day mail and charged me expedited shipping charges.
My comment: USPS boxes with ebay markings are priority mail and that's precisely what they're supposed to be used for. Priority mail IS expedited mail. (Parcel select/previously parcel post is "standard" mail.)
Buyer:
This tiny and I mean tiny purse would have cost 5.95 the most,
My comment: Yes, it's a rather small purse but I assume measurements were in the listing and it's up to the buyer to understand those measurements and whether the bag will work for her. As for "cost," original price was (I believe) $198. But even if she paid $500 for it, the buyer is the one who decides whether to buy the item at the price offered by the seller. Don't like the price? Find another seller!
My only comment about boxes and shipping is that if you turned a priority flat rate box inside out to ship by regular priority mail, that's not allowed by the post office. They have various other free boxes (non-flat rate) that are intended to be used for non-flat rate shipping.
please refer your buyer here to read my response.
Buyer:
I have been doing this for years as well.
My comment: I don't know what she's been doing for years but it's not studying or selling Coach!
Please post this buyer's ID so I can add it to my BBL.
BTW, for $7.50, the buyer (or you) can get a professional authentication from Authenticate4u if it's reassurance of authenticity that she really cares about.
However, my guess is that this is buyer's remorse; the bag is too small for her but she doesn't want to admit she made a mistake.
ETA: Although we aren't supposed to comment on price, IMO, she got a great deal for $34.95 for a bag that doesn't appear to have been used!
Another thing is that you have a 14-day return policy. She can just return it for
any reason! (Even if her dog doesn't like the taste, it's returnable!) Why lie about authenticity?
Ugh! I'm so sorry you got dealt this blow.
