Authenticate This COACH - **see first post for format**

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#47,869
IMPORTANT READ-ME

Please post authenticity questions related to COACH in this thread. No PMs please.
For further information, please refer to the first post on page 1 of this thread.

Please follow the following requests:
  • Before you submit a request for authentication, please search this thread to make sure that the item has not previously been authenticated by searching the seller ID and/or item number. This is not a thread to ask general questions about COACH, please refer to our main Coach forum for such information.
  • Note that authenticators have the right to refuse any requests. This is a free service, but it is imperative that you help our authenticators by using the following format:
  • FOR ITEMS LISTED ONLINE:
    Item:
    Listing number:
    Seller and site where listed
    Link:
    Comments:

  • FOR ITEMS NOT LISTED ONLINE:
    Item:
    Where purchased or how obtained
    Comments:
BASIC PICTURES REQUIRED (but more may be requested): If necessary pictures are in the listing, it's not necessary to upload and duplicate them.
  • Front of item
  • Back of item
  • Full clear and legible creed text and serial number
  • Made in tags (when available)
  • Measurements
  • For bags with turnlock closures, show pictures of back of female side of turnlock
  • For bags with magnetic snaps, show pictures of the male part of the snap so that the numbers and letters on it can be read
  • If applicable, search interior of bag and/or pockets for small white tag with production information and include a picture of that.
Thank you and be safe!
 
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#17,416
Stenberg76 said:
View attachment 3475488 View attachment 3475487 View attachment 3475485 View attachment 3475483 View attachment 3475482 Is this Coach Authentic or Fake? I need an answer, ASAP! My husband and I sold a "Coach Signature Mahogany Brown & Mustard Stripe Tote Bag Handbag Purse F32857"
On eBay Sept. 16th and buyer has sent eBay a claim that it was not authentic and that we sold them a fake! Could someone kindly help me to prove this? I'm not sure if the listings still visible, but here's the link.
http://m.ebay.com/itm/252535752906
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BeenBurned said:
It's absolutely authentic. i wish buyers would ask questions BEFORE accusing sellers!

Did the buyer say why she believes it's fake? Coach hasn't been putting serial numbers on creeds for 2 years. If that's her concern, she needn't worry; the bag she received it authentic.

Just an FYI: Zipper brand has nothing to do with authenticity.
  • There are genuine and fake YKK zippers used by counterfeiters on fakes
  • There are several brands other than YKK used by Coach.
Please refer your buyer here.
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Stenberg76 said:
BeenBurned, You're the best! I appreciate your answer. God Bless to the best!
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Stenberg76 said:
This was the second reply sent from the buyer today:
jengojengo send you a message about their request:

"The tag and straps are plastic material, which I could not have known from pictures. That was my first clue. Then I did more research and realized that, even though you may not realize it, the bag is not real. I would like a refund, please."

To reply now, see the request details.

You should reply to the buyer and try to work things out by Sep 30, 2016. On that day, the buyer can ask us to step in and help.
Click to expand...

Stenberg76 said:
This was the first complaint sent:
Reason:

Doesn't seem authentic


Comments:

This is not a real Coach bag, so I would like a refund please.
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Did you refer jengojengo here so she could see that the bag was authenticated? You might also let her know that that bag isn't a leather bag. It's a coated fabric with leather trim and it IS leather.

If she doesn't like the bag, that's a different story but if that's the case, buyers should be honest. (Often buyers see a "no refund" policy and assume that in order to return, they need an excuse.)

Please refer her here and she can get more explanation.


ETA: Another option is that you can assure her that the bag is authentic but since you don't want a buyer to feel stuck with a bag she doesn't like, you might consider offering to take the bag back either with her or you paying shipping.
 
#17,417
BeenBurned said:
It's absolutely authentic. i wish buyers would ask questions BEFORE accusing sellers!

Did the buyer say why she believes it's fake? Coach hasn't been putting serial numbers on creeds for 2 years. If that's her concern, she needn't worry; the bag she received it authentic.

Just an FYI: Zipper brand has nothing to do with authenticity.
  • There are genuine and fake YKK zippers used by counterfeiters on fakes
  • There are several brands other than YKK used by Coach.
Please refer your buyer here.
Click to expand...
BeenBurned, thank you for your answer. I do know that there are genuine and there are fake YKK, but I post them because of so many questions from potential buyer's who ask for this specifically. I don't understand why the YKK picture is so important to a lot of buyer's, and I've tried to let them know this same information you gave me, but they don't care. Anyways, that you for everything. God Bless!
 
#17,422
Stenberg76 said:
BeenBurned, thank you for your answer. I do know that there are genuine and there are fake YKK, but I post them because of so many questions from potential buyer's who ask for this specifically. I don't understand why the YKK picture is so important to a lot of buyer's, and I've tried to let them know this same information you gave me, but they don't care. Anyways, that you for everything. God Bless!
Click to expand...
The reason so many buyers ask about YKK zippers (and accuse sellers of fakes when a bag has a different zipper brand) is because they read one or many of the BS "authenticity" guides permeating the internet that state that "all authentic Coach has YKK zippers and it's fake if it doesn't have YKK."

That's why we stress that buyers should be careful which guides they read and why Hyacinth has the "zipper statement" in her signature.
 
#17,429
BeenBurned said:
The reason so many buyers ask about YKK zippers (and accuse sellers of fakes when a bag has a different zipper brand) is because they read one or many of the BS "authenticity" guides permeating the internet that state that "all authentic Coach has YKK zippers and it's fake if it doesn't have YKK."

That's why we stress that buyers should be careful which guides they read and why Hyacinth has the "zipper statement" in her signature.
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Yes, and I totally agree with you, BeenBurned. Anyways, I wanted you to know that the buyer has reviewed this post, as I sent her some snapshots and the link, as you suggested...and it worked out! The buyer sent me their apology and thanked me for the quick responses and answer. The buyer also gave us a POSITIVE feedback! I'm so happy and thankful for experts with quick answers to resolve these cases, such as yours. Thank you and we appreciate all that you have helped us with. God Bless you!:biggrin::nuts::biggrin::smile::heart:
 
#17,430
Stenberg76 said:
Yes, and I totally agree with you, BeenBurned. Anyways, I wanted you to know that the buyer has reviewed this post, as I sent her some snapshots and the link, as you suggested...and it worked out! The buyer sent me their apology and thanked me for the quick responses and answer. The buyer also gave us a POSITIVE feedback! I'm so happy and thankful for experts with quick answers to resolve these cases, such as yours. Thank you and we appreciate all that you have helped us with. God Bless you!:biggrin::nuts::biggrin::smile::heart:
Click to expand...
Phew! I'm glad it worked out and glad the buyer was reasonable.
 
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