Dear ladies and authenticators,
I am asking for your immediate help and advice. I purchased a Céline Box Bag from eBay under the assumption that it was authentic. I paid for the bag with PayPal. Once I received the bag I had my doubts, so I went over to ***************** and they confirmed that the bag is indeed not authentic.
I have opened a case and I uploaded the Written Statement from *****************. I just received this reply from eBay: (...) "Iam afraid that as the document was provided from third party, we can not consider it as valid and we would require a document from the manufacturer confirming that the item is counterfeit. Once we confirm that document from our end, we will go ahead and help you to claim a refund for the item."
As far as I know, Céline does not provide documents about authenticity to bags that were purchased on eBay. Is there anything I could do at this point? A service I could contact? Is anyone familiar with this process? I only know I could try PayPal.
I hope you can help me
Best,
Sanne
I am asking for your immediate help and advice. I purchased a Céline Box Bag from eBay under the assumption that it was authentic. I paid for the bag with PayPal. Once I received the bag I had my doubts, so I went over to ***************** and they confirmed that the bag is indeed not authentic.
I have opened a case and I uploaded the Written Statement from *****************. I just received this reply from eBay: (...) "Iam afraid that as the document was provided from third party, we can not consider it as valid and we would require a document from the manufacturer confirming that the item is counterfeit. Once we confirm that document from our end, we will go ahead and help you to claim a refund for the item."
As far as I know, Céline does not provide documents about authenticity to bags that were purchased on eBay. Is there anything I could do at this point? A service I could contact? Is anyone familiar with this process? I only know I could try PayPal.
I hope you can help me

Best,
Sanne