i find it hard to keep quiet, but i don't want to embarass the SA so i usually wait until they've finished talking and the SA has moved on to someone else and then tell the person the answer to their question privately.Leah411 said:I guess because I am a purse freak, I really don't understand SAs - particualrly in high-end stores - who know nothing about the bags they are selling. I don't mean to sound snotty about it, but I find it so odd. While I find the SAs at Nordstrom to be genuinely attentive, quite often they don't know much about the bags themselves. For example, rather than me telling them about the different leathers and styles of the Marc Jacobs quilted bags...they shoud be telling me, the customer, about them in order to help me choose a bag. And when I asked one for the name of the style of a Dolce and Gabbana bag on display, they just referred to it as the "large tote" and had no clue that there are actually style names. (It took me just a couple of minutes to figure it out online when I got home) Related to this subject...when in this situation, do you find it hard to keep quiet when an SA isn't able to answer another customer's question and you can?