So the manager called me today, having examined the CCTV, she found his body language dismissive. She apologised for what has happened. Well, at least there was an apology.
Appalling Service from Gucci Sloane Street
- Thread starter Wittygirl
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Hmmm yes, better than nothing I suppose. Flipping annoying all the same, to put it mildly..
Just to update- I went there yesterday and they were very attentive, even though I haven't bought anything (yet!)
Wow I'm glad they got back to you now where's that £100 gift certificate as a sign of you being a valued customer [emoji4][emoji849]
I'm pleased they apologised, I find it really frustrating when people who work in these places especially high end retail stores feel they can be condescending and rude to their customers.
I worked in retail banking for over 20 years and yes some customers can be frustrating but you have to keep your professional face on keep smiling and then quietly scream in private. At the end of the day these people just work in a shop.
I worked in retail banking for over 20 years and yes some customers can be frustrating but you have to keep your professional face on keep smiling and then quietly scream in private. At the end of the day these people just work in a shop.
Pfffff.. well I am not surprised. I am in the midst of trying to replace a dionysus shoulderbg with a manufactured defect from luisaviaroma. Gucci say that they refuse to give me a replacement, or they say that they don't have any. (However, they have the exact same bag listed for delivery within 3-5 business days on their webstore..).
It has now been a month and they haven't even inspected the bag yet. However they have notified me that if they can't repair the bag, they will give me a refund. Haha what a joke. First of all, it is not acceptable that a customer should have to wait for 2-3 months for a repair of a newly purchased bag because it had a manufactured defect and they refuse to replace it. Second of all, I bought this bag before the price increase and with a 15% discount at luisaviaroma. With that said, 1436 euro. Now, instead of replacing my bag, Gucci want to give me a refund so I have to buy it for 1750 euro in their webstore. Such a joke. I believe it is even breaching EU regulations concerning defected items.
Gucci does obviously not value their customers..
It has now been a month and they haven't even inspected the bag yet. However they have notified me that if they can't repair the bag, they will give me a refund. Haha what a joke. First of all, it is not acceptable that a customer should have to wait for 2-3 months for a repair of a newly purchased bag because it had a manufactured defect and they refuse to replace it. Second of all, I bought this bag before the price increase and with a 15% discount at luisaviaroma. With that said, 1436 euro. Now, instead of replacing my bag, Gucci want to give me a refund so I have to buy it for 1750 euro in their webstore. Such a joke. I believe it is even breaching EU regulations concerning defected items.
Gucci does obviously not value their customers..
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