Yesterday was the first time I shopped at Gucci, Sloane Street and will now be the last. I went to pick up a pair of shoes for a friend (and tpf'er) who lives in New York as she could not find them in her size there and she got the shoes to be put on hold. It took them a very long time to find the shoes (OK) and initially the SA told me they were £455 when they were actually £495 (which she later denied saying). She was nice but very slow.
Anyway I was in a rush as I had to get to an appointment. When I went to the till to pay for them, I found there was only one person who could process payments. Noone knew where he was, I was getting impatient as I had to go and was already late. Eventually he waddled in (no apology and full of attitude). He said 'I'm here' - not even a quick apology to say sorry to have kept me waiting. He was rude and he was slow, it began to feel like he was deliberately being slow. He then said I looked upset. I told him I was disappointed with the service, and that I had been waiting as I was in a rush and he could have at least apologised. I told him I was paying £460 in cash and rest with card. He failed to get my card processed and asked if it was a signature card (it was clearly a UK bank debit card with clear chip and pin) he then did it again, and charged me £30. He then counted the cash twice more. I repeated that I was in a hurry. He then said I had to pay £5 more. No apology for missing simple arithmetic! He then said he would not serve me as he didn't like my attitude. I had already paid £490!! He said he would not continue with the transaction. By this point I was getting angry.
I told him I wanted to speak to his manager. He smirked and stuck his tongue out sideways and said he was the shoe manager. I said there would be someone above him that I was going to complain to. He said, 'I'll tel you later'. So rude!! At this point I was livid. The manager finally came and I complained. She wanted to take me aside to talk but I was so late by this point I could not stay. She took my number to call me. She called once late that afternoon and I missed it by a few seconds. She left a voicemail to say she would call back today. No news yet.
I get better service at the newsagent's . I can't believe this extremely rude man with this level of unprofessional work attitude is serving customers. Never going there again. However I don't know where to write to as the customer service has been beyond disappointing.
Rant over.
Anyway I was in a rush as I had to get to an appointment. When I went to the till to pay for them, I found there was only one person who could process payments. Noone knew where he was, I was getting impatient as I had to go and was already late. Eventually he waddled in (no apology and full of attitude). He said 'I'm here' - not even a quick apology to say sorry to have kept me waiting. He was rude and he was slow, it began to feel like he was deliberately being slow. He then said I looked upset. I told him I was disappointed with the service, and that I had been waiting as I was in a rush and he could have at least apologised. I told him I was paying £460 in cash and rest with card. He failed to get my card processed and asked if it was a signature card (it was clearly a UK bank debit card with clear chip and pin) he then did it again, and charged me £30. He then counted the cash twice more. I repeated that I was in a hurry. He then said I had to pay £5 more. No apology for missing simple arithmetic! He then said he would not serve me as he didn't like my attitude. I had already paid £490!! He said he would not continue with the transaction. By this point I was getting angry.
I told him I wanted to speak to his manager. He smirked and stuck his tongue out sideways and said he was the shoe manager. I said there would be someone above him that I was going to complain to. He said, 'I'll tel you later'. So rude!! At this point I was livid. The manager finally came and I complained. She wanted to take me aside to talk but I was so late by this point I could not stay. She took my number to call me. She called once late that afternoon and I missed it by a few seconds. She left a voicemail to say she would call back today. No news yet.
I get better service at the newsagent's . I can't believe this extremely rude man with this level of unprofessional work attitude is serving customers. Never going there again. However I don't know where to write to as the customer service has been beyond disappointing.
Rant over.
