I had an unpleasant experience shopping at tory burch outlet recently. I was wondering if anyone have any opinion on my situation. I placed an order with John for a tory burch tunic, 2 cardigans and used $50 off birthday code on the tunic. When I received the item in the mail. He has sent me the wrong item, a button up shirt instead of the original tunic I wanted, and one of my cardigan came with 2 noticeable stain that wouldn't be missed since the cardigan is white. So when I returned the items at the store, they said they wouldn't be able to use the $50 birthday code again since JohN already redeemed it ( which he sent me a wrong item) and nothing they can do about the stain. I couldn't believe they would send out a shirt with stain on it to a loyal customer, they wouldn't even offer some discount on the cardigan because there's already promotion on it. What do you think??? Is that fair to me!