Advice please - Cartier Love Bracelet

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inch

O.G.
Feb 16, 2009
138
196
Hi Guys,

Warning: Long post!.. but i just wanted some advice on what i should do.

It was my birthday last week and SO gave me a Love bracelet. I went to the gym early that morning and when i came home, SO had already left for work. As i was getting ready for work i saw that he had left the present on my dressing table and at the same time he called and we spoke while i opened it. I tried on the bracelet and told him it was a bit large to which he told me that size 16 was the smallest size.

That night after work he puts the bracelet on me and we head off to dinner.

Fast forward 6 days and we are overseas for the Easter break. I decide to go into Cartier and try another bracelet, just to see what 2 bracelets would look like on. As im in the store, the SA gives me a size 16 bracelet to try on.. and it is then that we discover my bracelet is actually a size 17!

SO tells me he went into the store 3 times when ordering the bracelet and the had quite a lengthy discussion with the SA about getting a size 16 in as my wrist is quite small. She tells him she will have to order it in, and on the day that he picked it up, she simply showed him the bracelet in the box and wrapped it up.

The size 16 is a much better fit. I have had to change the bracelet onto my right hand because it was coming too far down on my left hand and i could actually take it off without undo-ing the screws. However i write with my right hand so would prefer to wear it on my left.

We checked the receipt and the SA wrote on the receipt that it was a size 16.

I didnt check the size before i put the bracelet on.. i just assumed it was a 16 as SO told me it was the smallest size. SO also didnt check the size when he picked it up because the SA called him once she got the bracelet in and had it all ready when he came in to collect it.. so he just assumed it was the right size.

Im not sure what to do. Im really bummed because i would prefer the size 16.. but at the same time, i have already worn this bracelet for a week!

What are your thoughts? What would you do?
 
I would check the serial number on the inside of the bracelet versus the certificate and then go to the store and show them the certificate and the bracelet and the reciept, if they all match it shouldn't be a problem to exchange since it was thier error. And it hadn't been that long from receipt date hopefully. Also, I'd go back to the same store.

Hopefully this gets resolved! Congratz on the bracelet and Good luck! No worries! I'm sure it'll be okay
 
wow..thats tricky...because Cartier may not let you return it after you have already worn it....but if it is the SA fault then you should try and see. G/L hope it works out for you.
 
It really sounds like it's the SA's fault. If the receipt says 16 and the bracelet is 17 someone other than you guys made the mistake... I would fight with a manager until it was made right!
 
If Cartier, made a mistake like that, I would say you have no worries, they will right their mistake no question. If it says on your documentation a 16, and you received a 17, it will not matter that you wore the bracelet, one bit.
You will be getting a size 16, love bracelet:D
 
I would also go back with all of the purchase documentation and ask for an exchange. Having that bangle too big on your wrist (unless personally wanting it that way) will drive you crazy. Good Luck!
 
I agree with everyone. Demand an exchange. They actually have really good customer service, so I'm fairly certain they'll fix it, especially given that you have the documentation to back up your claim!
 
well.. i would take it off.. and try to return it asap.. they should take it back.. since it was there error.

i am surprised the SA didn't notice.. when she wrote down the serial number on the certificate and all.
 
Definitely you should go back to Cartier, and ask. Where did the SA write the size though? My certificate and receipt do not have the size spelled out. The receipt has the item number which should indicate the size, but you should not be expected to know the size by just looking at the item number.
 
Thank you for the advice. It's given me the confidence to go back to the store.

Problem i have is we are still overseas.. and i cannot undo the screws so have not been able to take the bracelet off.

We leave tomorrow though so hopefully not too much time has passed.

My receipt says 136005600 QG1862 Love Bangle WG Size 16.

Without the size 16, i wouldnt have been confident that the SA made a mistake.

Fingers crossed im stressing for no reason and i am able to exchange for a size 16! :smile1:
 
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