2022 Holiday Pendant

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#1,801
snnysmm said:
If you were to layer the holiday pendant with another necklace, which VCA piece would you layer it with?

I was thinking the sweet Alhambra pave or the small Frivole pave. They’re so, so different and I don’t know if Frivole and Alhambra layer well together.
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I would have to play with it for a bit. I did not get mine yet but my SA has one for me. I cannot wait to see it in person. The color looks awesome!
 
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#1,802
sunshineshiney said:
This is exactly why I would NEVER buy anything just to sell it - especially VCA!
If someone who did not buy directly from VCA were to service an item, they would immediately know when looking it up by serial number.

My DH gifted one item to me a couple years ago. It does not show under my personal purchase history, even though my SA knew it was a gift to me when he made the purchase with her.
I asked my SA recently if she could add that piece to my history or link the profiles? I was told it is not possible but they are aware I am the owner of that specific item.
I was not pleased with this answer, but after reading your question I believe they have strict protocol due to resellers.
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Jewelry is personal, so some people that bought last year’s HP off of reseller had to have gotten it lengthened, which VCA can track. I don’t know, it seems like VCA especially is in a unique position to shut down resellers, but… :eek:
 
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#1,804
stephbb9 said:
Not sure. Apparently someone spent over a million dollars in Europe this summer and they are not on the priority list… My SA said they are good customers but the store is giving a hard time to whoever spent money in Europe elsewhere. This is not what I call loyalty. It’s competition between stores. Really bad for the brand image!
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This is exactly copycat Hermes behavior. Hermes wants ‘store/SA loyalty’ more than brand loyalty. Most Hermes SAs get extremely upset if you buy H stuff in other stores/countries while on vacation. Shame on VCA for starting to go down this path.
 
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#1,806
kelsenia said:
I was actually able to buy that turquoise butterfly on the EU online store for pickup at Paris Vendome location. Ive seen it since then on various countries’ websites too.

Also to keep on topic with HP, I was offered it and will be going in early next week to pick it up at SCP!
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If you order online for in store pickup in Europe, can you still get tax refund? Congrats on getting the offer!
 
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#1,807
OuiCestLaVie said:
This is exactly copycat Hermes behavior. Hermes wants ‘store/SA loyalty’ more than brand loyalty. Most Hermes SAs get extremely upset if you buy H stuff in other stores/countries while on vacation. Shame on VCA for starting to go down this path.
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This is very disappointing. I was told by my US SA that the allocation of this year’s HP depends on your relationship/spend with home store. But I don’t want to be bound to make my purchases based on 1 location because I will also purchase where they have stock, eg. online boutique, another location if they’re unable to move stock for me, or while I’m traveling.

It is odd that they don’t want to reward customers by overall spend worldwide as there are plenty of customers who spend overseas in other countries while on vacation. I suppose it’s their attempt to make the HP more exclusive but it only turns me off and will not change my spending behavior. I will continue to spend when and where I see fit, not just one location to appease them. The company should feel so lucky at all that customers are choosing to spend money with them instead of other jewelry brands.
 
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#1,808
snnysmm said:
I don’t understand why people buy VCA pieces for the sole purpose of reselling. It is so easy to trace it back to you b/c of the serial numbers and couldn’t VCA can blacklist you for future purchases?
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My fren's SA told her stocks rly are impossible and even advised her the best way to get one would probably be to go reseller route :wtf: she told me she had to stop her jaw from hitting the floor :lol:
 
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#1,810
nycmamaofone said:
A couple of people DM’ed me on IG to tell me their SAs either gave them the cold shoulder or downright scolded them for shopping at other boutiques. The SA who scolded them even warned them that they would not get gifts and be offered the pendant because they wouldn’t be seen as loyal. I was shocked when I heard this.
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Oh wow, so now we have several examples of people buying from Europe/other boutiques and as a consequence not getting an offer of the pendant despite being a long time client with significant spend. I guess I found the reason why I wasn’t offered then. My SA didn’t confront me with purchases elsewhere not to mention scold/warn me. I have really appreciated all the amazing gifts but if they stop they stop. All the more reason to shop in Europe or other brands.
 
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#1,811
stephbb9 said:
Not sure. Apparently someone spent over a million dollars in Europe this summer and they are not on the priority list… My SA said they are good customers but the store is giving a hard time to whoever spent money in Europe elsewhere. This is not what I call loyalty. It’s competition between stores. Really bad for the brand image!
Click to expand...
OuiCestLaVie said:
This is exactly copycat Hermes behavior. Hermes wants ‘store/SA loyalty’ more than brand loyalty. Most Hermes SAs get extremely upset if you buy H stuff in other stores/countries while on vacation. Shame on VCA for starting to go down this path.
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This is so interesting to me since I do not have a local boutique and shop with VCA online/via telephone;

I’ve had one SA with the e-commerce/online boutique. Last year an item I inquired about was not available through the online boutique, but my SA informed me there were a few available at physical boutiques in the USA.
She connected me to a SA in Las Vegas, and I secured my order.

Fast forward to this year, I did not hear from my original SA for a few weeks when wanting to place a new order. I decided to reach out to the Las Vegas SA, and she put my order through ASAP.
I eventually found out my original SA was on vacation.

Here’s where it got tricky - the Las Vegas SA and I were texting about what I want to purchase from VCA next.
My original SA knows I make a purchase every August, so when she reached out, I went ahead and placed the order with her.
The Vegas SA seemed a little bothered that I placed my order with my original SA of five years. I did not receive a birthday card or gift from the Vegas one this year, even though I did purchase a Diamond piece through her a few months earlier.

Looking back, maybe I shouldn’t have told the Vegas SA my wishlist.

It seems like my original SA doesn’t care who I purchase from, as long as I can secure what I want. Whereas the new one I connected with perhaps thought I would switch over to her?

Or maybe commissions work differently for the physical and online boutiques?
 
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