2020 Holiday Pendant

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Shop Van Cleef & Arpels at Fashionphile
#1,414
bing-sta said:
Thx so much for the taking the time to document this. Helpful illustration and I can see the actual links buckling up in the middle pic. Does this happen to anyone at 16.5 inches?
Click to expand...
This definitey happened to me at 16.5 inches! I got it in early-April and liked the length but once I wore it for an entire day, it got so short it was choking me, so I sent it back to be extended two inches in the middle of April. (I also bought a sweet alhambra turquoise butterfly for my sister at the same time and we sent hers back the same day.) But I have had the strangest experience, you guys, and am getting a little nervous! My whole transaction was was via phone and text to VCA South Coast Plaza. The SA I bought both pieces f from "left the company" between our receiving them and our sending them in. A different SA took over for me when I repeatedly tried to contact original SA. She sent my sister and me FedEx labels to ship the pendants to her. There were no RMA type things to attach, I questioned that, she said it was fine, not to worry, that they would receive it. Now more than a month has gone by and I know this is not normal as I have had things sent to NYC for stone replacement that have taken less time than that, so a few days ago I texted SA #2 to check up, but the text went from blue (iPhone) which was our normal to green. Thinking this is her work phone and she was off, I decided to text again today, same thing, green. So I called the boutique and was told that SA#2 does not work there anymore either and that they would try to locate my pendants and get back to me. WTF??????????
 
  • Wow
  • Like
Reactions: chinamom, DS2006 and A bottle of Red
#1,415
MsRuckus said:
This definitey happened to me at 16.5 inches! I got it in early-April and liked the length but once I wore it for an entire day, it got so short it was choking me, so I sent it back to be extended two inches in the middle of April. (I also bought a sweet alhambra turquoise butterfly for my sister at the same time and we sent hers back the same day.) But I have had the strangest experience, you guys, and am getting a little nervous! My whole transaction was was via phone and text to VCA South Coast Plaza. The SA I bought both pieces f from "left the company" between our receiving them and our sending them in. A different SA took over for me when I repeatedly tried to contact original SA. She sent my sister and me FedEx labels to ship the pendants to her. There were no RMA type things to attach, I questioned that, she said it was fine, not to worry, that they would receive it. Now more than a month has gone by and I know this is not normal as I have had things sent to NYC for stone replacement that have taken less time than that, so a few days ago I texted SA #2 to check up, but the text went from blue (iPhone) which was our normal to green. Thinking this is her work phone and she was off, I decided to text again today, same thing, green. So I called the boutique and was told that SA#2 does not work there anymore either and that they would try to locate my pendants and get back to me. WTF??????????
Click to expand...

I have had the absolute worst experiences at SCP, I’m so sorry (and that SA left, going by the timeline, I’m wondering if one of the SAs you dealt with was the same as mine).
Have you tried calling the main customer service line in addition to the store? Get as many people on it as you can.
 
#1,416
NY2LA said:
I have had the absolute worst experiences at SCP, I’m so sorry (and that SA left, going by the timeline, I’m wondering if one of the SAs you dealt with was the same as mine).
Have you tried calling the main customer service line in addition to the store? Get as many people on it as you can.
Click to expand...
I am bummed to hear that you had a terrible experience too. I just got off the phone with a third (lovely) SA there who promised to find our pieces in the vault tomorrow. They had not been entered into the computer for repairs but SA #3 felt confident that they would locate them in the vault in the morning and send them out with rush service on Monday. I was so lucky in finding one of the last holiday pendants, so I know it will be okay. But, if I don't hear tomorrow that they found it, I am definitely going to use your idea of calling customer service. Thanks!
 
  • Like
Reactions: BigAkoya
#1,417
MsRuckus said:
I am bummed to hear that you had a terrible experience too. I just got off the phone with a third (lovely) SA there who promised to find our pieces in the vault tomorrow. They had not been entered into the computer for repairs but SA #3 felt confident that they would locate them in the vault in the morning and send them out with rush service on Monday. I was so lucky in finding one of the last holiday pendants, so I know it will be okay. But, if I don't hear tomorrow that they found it, I am definitely going to use your idea of calling customer service. Thanks!
Click to expand...
Best of luck to you! Please update, keeping my fingers crossed for you.
 
  • Like
Reactions: hhw
#1,418
MsRuckus said:
I am bummed to hear that you had a terrible experience too. I just got off the phone with a third (lovely) SA there who promised to find our pieces in the vault tomorrow. They had not been entered into the computer for repairs but SA #3 felt confident that they would locate them in the vault in the morning and send them out with rush service on Monday. I was so lucky in finding one of the last holiday pendants, so I know it will be okay. But, if I don't hear tomorrow that they found it, I am definitely going to use your idea of calling customer service. Thanks!
Click to expand...
Maybe ask to talk to the store manager. Skip the SAs. There is always the top store manager at every boutique, and he owns the problem. I am sure everything will work out. There does seem to be a lot of SA turnover lately, at all brands, not just VCA. Good luck!
 
  • Like
Reactions: hhw
#1,419
NY2LA said:
Best of luck to you! Please update, keeping my fingers crossed for you.
Click to expand...
Update - they found both items in the vault and are sending them in tomorrow to be extended. She said she would have them do rush service and have them returned quickly.

So, back to the topic of the twisting of the chain, I asked SA #3 about this and she said that it is an issue with this pendant in particular because of the weight of it, the weight of the heavier solid back of the pendant causes the chain to twist up, and for this reason, most people do the two inch extension.
 
  • Like
Reactions: chinamom, Icyjade, miniobsession and 6 others
#1,420
MsRuckus said:
Update - they found both items in the vault and are sending them in tomorrow to be extended. She said she would have them do rush service and have them returned quickly.

So, back to the topic of the twisting of the chain, I asked SA #3 about this and she said that it is an issue with this pendant in particular because of the weight of it, the weight of the heavier solid back of the pendant causes the chain to twist up, and for this reason, most people do the two inch extension.
Click to expand...
You must be relieved
 
  • Love
Reactions: MsRuckus
#1,421
MsRuckus said:
Update - they found both items in the vault and are sending them in tomorrow to be extended. She said she would have them do rush service and have them returned quickly.

So, back to the topic of the twisting of the chain, I asked SA #3 about this and she said that it is an issue with this pendant in particular because of the weight of it, the weight of the heavier solid back of the pendant causes the chain to twist up, and for this reason, most people do the two inch extension.
Click to expand...
This explains a lot! I immediately had mine lengthened and never experienced any twisting.
 
#1,422
MsRuckus said:
Update - they found both items in the vault and are sending them in tomorrow to be extended. She said she would have them do rush service and have them returned quickly.

So, back to the topic of the twisting of the chain, I asked SA #3 about this and she said that it is an issue with this pendant in particular because of the weight of it, the weight of the heavier solid back of the pendant causes the chain to twist up, and for this reason, most people do the two inch extension.
Click to expand...

Oh am so glad they found both items quickly. Such a relief!!

So there is no solution to the twisting? Such a shame. It is my first VCA piece and it honestly puts me off buying another...
 
#1,423
Icyjade said:
Oh am so glad they found both items quickly. Such a relief!!

So there is no solution to the twisting? Such a shame. It is my first VCA piece and it honestly puts me off buying another...
Click to expand...

It IS a shame as it is a gorgeous piece, but don't let it put you off! I have had numerous VCA pendants for years and have never had an issue. Agree, this is a design flaw as that Alhambra is the same size and shape as the other vintage Alhambras, but the solid gold guilloche and the way it hangs is a little too much for that chain.
 
  • Like
Reactions: Icyjade and hhw
You must log in or register to reply here.
Top