2020 Holiday Pendant

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I did not receive a pouch either. I was going to call to ask for one when I send it back for the extension. I might engrave as well, still deciding. Just waiting for call back to see logistics of how to send it back.
Good to know! I plan to send back for extension and engraving as well and will ask for travel pouch at that time. Does anyone know if the pendant can be dropped off at a boutique for this work?
 
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This year's holiday pendant is a stunner! I fell head over heels for it as soon as I saw photos of it online. :love: I called up my local boutique to schedule an appointment for a future date and was informed there was only ONE left. I handed over my credit card details without any hesitations. I dropped into the boutique 2 days ago to see it in person and it was absolutely breathtaking. I decided to get my 2 inch complimentary chain extension added and it was brought to my attention that I may not receive it back until 2021 if we go into a second lockdown. :panic:On the bright side, I can just lurk this forum and live vicariously through y'all in the time being. :girlsigh:
 
I've never engraved anything. Can someone help me out with some questions? Does anyone know if the engraving can be buffed out and redone? Also, are there any font choices? Can letters be upper and lower case? How many characters can be engraved? Are there any symbols beyond the standard keyboard ones (I think I remember someone mentioning a heart?). Anything else I should know (other than to do it soon, as it's free in the first 3 mo)? Thanks so much!

This is the info from my SA:
7D45823B-FBAA-4FAB-AEB3-1DACD9A4BB98.jpeg
 
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