Newbie Help

Please be gentle with me, this is a very new world for me. My wife bid and won a storage locker, largely sight unseen. The most we could tell was furniture, but we weren't allowed to go in. Buried in the back were a great number of boxes with over two hundred purses/handbags, 70 of them are Coach. I've been feverishly watching videos and looking at forums to see what the heck we've gotten ourselves into and it opened a world I never knew existed. I have never owned more than 1 purse at a time and it is always under $40. I have since bought packing paper for shaping, silica gels for de-funkifying, leather cleaner and conditioner, dust bags, horsehair brushes, and bubble wrap. I've started vacuuming and gently cleaning them but I'm realizing I'm a bit out of my league. I guess my first step is authenticating these. Do the Authenticate This folks do batch jobs? Like, 10 at a time? I'm fully prepared to hear they are knockoffs but, in the off chance they are actually real, where do I sell 55 purses? How much of a mistake did I make in giving 15 of them away? I kept a J5C-9979 for myself but it's super weird carrying around something that might be worth more than all the purses I have every bought. Help

Unexpected & Unbelievable Classic Pre-Loved Find!

So, I'm a Flight Attendant from Sydney, and I'm currently in Dallas on a two day layover. After going for lunch yesterday, I was walking back to the hotel with a friend who wanted to check out a nearby clothing consignment store. Walking in, the first thing I notice is a huge cabinet of pre-loved handbags. Definitely not being in the market for something new right now, I tenatively browse until my friend calls me over to look at a particular bag. A Chanel Square Mini in black lambskin with GHW... I'm like, 'Yeah, that's a really nice bag...' until I notice the price tag. I think the first words out of my mouth were 'They have to be absolutely kidding, right?!'. It was tagged at $799 USD (plus tax).

Calling a sales associate over to unlock the cabinet, I try it on, inspect it a little closer and honestly, its beautiful. It had apparently only been dropped off and consigned that morning. It's microchipped, so obviously from 2021 onwards and is generally in fantastic conditon; puffy quilts and with no major defects or deal-breaking scratches. I will say though, that whoever owned it before, definitely didn't take care of her as well as I know I would have; there's some light scuffing on the bottom and a bit of wear to the corners, but hardly anything noticeable. She just needs a bit of love and a clean. At this point, the sales associate also tells me that if I subscribe to their newsletter that they can give me 10% off. Obviously that's impossible to pass up, so I ended up checking her out for a total of $774 USD, including tax ($1300 AUD). With a two month vacation just around the corner, it wasn't exactly great financial timing, but at that price, how could I leave her behind?! I feel like I practically stole her.

So, this leads me to a question. I'd really like to spa it at home myself since the light wear isn't really anything to contact Leather Surgeons about. It really just needs a clean and some conditioning. After looking over a few forum posts I've read good things about Cadillac Leather Conditioner and Saphir Renovating Cream. I'm just wondering if anyone has any recent experience with these products? The Saphir Renovating Cream almost looks like a black polish, which I'm sure would help the light corner wear, but I also don't want to do anything that's going to de-value the bag, like dye etc. I personally only own Chanel items in caviar, so any help or expertise with lambskin would be so much appreciated.

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Cartier Love Bracelet Nightmare: Defective Product, Negligent Service, and a Shameful Experience

I’m sharing my story to warn others about my horrible experience with Cartier. What’s supposed to be a luxury brand has proven to be anything but—this is the worst customer experience I’ve ever had.

Timeline of Events:

  • December 19: Purchased the Cartier Love Bracelet as a special gift for my wife for Christmas.
  • December 28: Despite promises to deliver before Christmas, the bracelet arrived late.
  • December 30: After wearing it for just 5-10 minutes, the hinge broke. Let me repeat: 5-10 minutes of wear!
  • December 31: I called and emailed Cartier immediately and shipped the bracelet back, taking detailed photos of the product before sending it.
  • January 14: Cartier denied my request for a refund, claiming “user error” and citing "extreme scratches."

Defective Bracelet: Clear Evidence

I browsed multiple forums, including PurseForum.com, and saw numerous other cases where bracelets like mine were deemed defective due to hinge breaks. Here are the facts:

  • When a hinge breaks due to user error, the metal shows jagged edges, bending, or stress marks.
  • My bracelet shows a clean, smooth break, with no signs of misuse or forceful pulling.
This is consistent with manufacturing flaws, as other users have reported, where internal weaknesses in the metal caused clean breaks. Despite the overwhelming evidence, Cartier’s service team continues to blame me for their defective product.

Photos of Negligence

Cartier sent me a photo of the bracelet, claiming it had "extreme scratches" when they received it. Thankfully, I had taken photos before shipping it to them, and my bracelet had no scratches at all.

  • Here’s the comparison:
    • Before Shipping (IMG_4607): Bracelet in pristine condition.
    • After Cartier Received It (IMG_9690): Mysterious scratches that were not there when I sent it.
This shows Cartier’s negligence in handling my product. Even worse, this isn’t an isolated case—I’ve seen countless complaints on BBB.org about similar incidents where Cartier blamed customers for damage they didn’t cause.

Service Team Incompetence

Cartier’s service technician insisted the break was due to user error, even though:

  1. The hinge shows a clean and smooth break, typical of a defect, not misuse.
  2. My wife wore the bracelet for only 5 minutes, and it failed immediately.
How can a luxury product fail within minutes of wear? My wife owns jewelry from other high-end brands, and none of them have ever broken, let alone so quickly.

Their Patterns of Deception

Cartier’s behavior is shameful:

  • Denying refunds by blaming customers for “user error” and claiming scratches that didn’t exist before.
  • Damaging returned products during their “inspection” process and refusing responsibility.
  • Dismissing legitimate complaints about defective products as user mishandling.
Their TrustPilot and BBB ratings are filled with similar stories of Cartier denying responsibility and refusing refunds. This is a clear pattern of deception and negligence.

Conclusion

At this point, I want nothing to do with this product or this brand. I am demanding a full refund for this defective bracelet. I have wasted countless hours of my time dealing with this issue, time I could have spent on work or with my family.

For anyone considering a Cartier Love Bracelet—or anything from Cartier—don’t make the same mistake I did. This is not the quality or service you’d expect from a luxury brand. Their products fail, their customer service is negligent, and their refusal to take accountability is unacceptable.

If you’ve had a similar experience, please share your story. Brands like Cartier need to be held accountable for their actions, and their deceptive practices need to stop.IMG_4607.jpegIMG_9690 (1).jpgIMG_4604 (1).jpeg

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Vintage Chanel

Hi - can anyone vouche that this is a vintage Chanel piece. The seller is a shop from China on Etsy that have all positive feedback. They claim they get their inventory from trusted sellers that prove authenticity. I asked for pics of the stamp, year and if proven not authentic would they provide a return label - they have a return policy but state its the buyers responsibility which I assume will get expensive going back to China…

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Boston-style bags! What's your favorite?

Anyone own multiple Boston bags from different brands? Which ones, if any, are your favorite?

I think I'm obsessed with them! I currently own a LV Speedy B20, Celine Small Boston, Gucci Ophidia Mini Top Handle, Dior Groove 20, and a couple of mini versions of the Coach Rowan and Kurt Geiger Boston bags. And I have my eye on MCM, Burberry, and DUYP bags to add to my collection. With so many, I probably should have a favorite, but I don't!

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Do NOT use LVLENKA

Terrible experience with this Instagram reseller to consign my bags.

Long story short - she did not manage to sell 3 of my Chanel bags and agreed to ship them back to me after the holidays.

I only received 2 out of the 3 bags. Texted her immediately to enquire, she claimed she shipped all 3. After back and forth texting...

Issues:-

  1. She shipped my Chanel bags with $200 insurance + NO SIGNATURE REQUIRED (over $9k worth, who would do that is beyond me)
  2. It wasn't communicated to me that she will ship items back with minimal insurance & signature required (she claimed she doesn't want the items to be returned to her in the event no one is home to sign!?)
  3. I wasn't given the option to add insurance & signature required (at my own cost), communication is very poorly managed
Given the amount of transactions she manages, it is likely that she shipped all 3 however the package was tempered with by UPS during delivery? Who knows.

It was left at my front door. Because it's no signature required, I can't even refuse the delivery when it happens. UPS kept referring me back to sender. Told Lenka about it and she said she will enquire with UPS but no updates thus far.

She barely responds to my texts now. I do not know what to do.

Just wanted to warn others that LVLENKA is not your friend (don't be fooled by her friendliness during live), she is a business and treats you like one! You know a person's integrity when one goes silent when there is an issue.

It was a very expensive lesson for me, I hope no one gets to experience this.

Gris Platine vs Bleu Brume

I have a mini Kelly in Bleu brume PHW… but I’m thinking of a gris platine k25. Has anyone seen GP in person?? How would you describe the color?

Do you think the two bags are too similar, or does a collection have room for both colors? 😆

Here’s a photo of GP next to a BB mini Kelly with ghw.

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Non-Bag H Items you love?

Happy 2025! I am visiting my "home" boutique later this week. Unfortunately, it is quite a drive for me (usually 2 hours or so). I have 4 H bags (2 are QB and 2 non-QB) over the last 2.5 years and am not looking to add another bag (at the moment). I want to maintain the relationship with my SA since I only venture there every 2-3 months. However, my "home" boutique is on the smaller side, and inventory generally is not always the best.

I have purchased fashion jewelry, fine jewelry, watches, shoes, silks, wool scarves, home items, office items, fragrances, and makeup (though I stick to lip balms for makeup). I am against buying items just to buy them. What items have you recently purchased that you LOVE?

Care for lambskin Chanel Mary Janes?

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Hi everyone! I just bought my first ever lambskin item- The Cruise 2024/25 black lambskin mary janes (link here!)
I want to care for them so they last a long time and wondering if anyone can provide tips!

Specifically I wonder if I should treat it with any sort of guard treatment? Like a weather/stain spray? Do people typically put different insoles as these or wear them as is? What would normal maintenance look like and how often should I do maintenance if I wear these a couple times a week? Thanks in advance for any tips, I'm seriously a newbie so anything helps!

Another Hermes odyssey - Paris leather appointment

Hi everyone, it's my first time posting in the Hermes forum as I've waited such a long time before deciding to buy my first H bag. My everyday bag, an old beaten up LV, is in such a bad shape I had to replace it and after an extensive search I realized I couldn't stop thinking about the Evelyne : I needed a very light bag to protect my back and wanted it casual (and the highest quality of course).

The Evelyne really ticked all the boxes and I was excited about getting my first Hermes bag, even though it’s probably their most basic option.

Unfortunately, when I contacted H client service back in december they confirmed what I feared...a leather appointment is needed for any bag, even an Evelyne. I've tried the lottery everyday since 24th December, still no luck...

I didn't try to get a walk-in appointment as I understand the SA's get so many requests all day long, and I don’t want to bother them.

I did try to buy from the French H website but it’s a nightmare: very few bags are dropped 3 or 4 times per week, and it’s been impossible to secure an Evelyne 16. As soon as it drops (and you never know when it will) it’s sold…I’ve tried all kind of tricks to monitor the website but it didn’t help.

I ended up buying an almost new Evelyn 16 yesterday from an established reseller (full set, with original invoice, box, dustbag…even the ribbon for the box was included). It makes me slightly sad I had to go that route but it may take months/years before I get an appointment and I can’t wait that long.

Since I live 30 minutes or less from the three H stores in Paris I've decided to keep trying and share my experience hoping it may help others!

Wish me luck, it may take months or years before I get an appointment! I don’t know yet what bag to request now that I have my Evelyne, will go with a very open mind if it ever happens…

Heart enamel replacement!

I bought the bead bracelete in store last year February, so it hasn’t even been a year since I’ve had it
BUT I really regret buying the pink heart enamel charm & want it replaced with just the classic sterling silver heart charm

It’s not damaged or anything, but I don’t mind paying for the replacement as long as it’s under 200AUD !

Are replacements possible & what would be the estimate price range?
Also do they need to ship it off abroad for the changes?

Help with Chanel

Hello Chanel Lovers!
Tapping into Chanel and I am so confused on what I should get. Help me decide between chanel small rectangle or mini square.

I will eventually want a classic flap but honestly with all these complaints on quality I can not justify the 10k price tag. Maybe one day.

I know I want lady diana and I will go secondary market for that.

Tell me the good, bad and ugly. I know I dont want the mini kelly’s and I am not sure about the coco handles.
Any pics/advice welcome!

To all the pieces you’ve loved before

Hi, I thought it’d be interesting to find out if there are any VCA pieces you’ve let go and why?

I’ve sold the sweet Alhambra bracelet in mop. I rather disliked the 1 motif spinning around having to adjust it to the front of my wrist. It was also too delicate for my frame and so I never wore it.

Tell me about yours!

Ship or Pick Up Fur Coat (Paris to US)

I'm ordering an expensive custom sable fur coat ($140,000 euros) from Yves Salomon in Paris. They can either ship the coat to me, bring it carry on to the US or I can pick it up when I am next in Paris and wear it on the plane home. Does anyone know which option will be cheaper? I don't believe there are any issues with transporting sable from Paris to US (eg CITES), but please let me know. Thank you!
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Fauvette Paris

Hello! I’m looking for any feedback on the indie Parisian brand Fauvette Paris. Can you comment on the leather quality, craftsmanship, etc? I have my eye on a specific bag atm but it’s sold out so if you have any information on how often they restock as well, that would be helpful.

Cartier Ballon Bleu owners- wear and tear?

Hey everyone!

Would love to know the wear and tear of the BB from current owners!

It's my dream watch and I'm looking to purchase it soon. Though I wear a lot of gold jewelry, there's just something about the SS version that to me just makes it "dazzle" the most in person.

The two-tone was a close second but I actually like the bezel in SS vs YG and I figured the "brushed" links on the SS bracelet will help with wear and tear vs the all-polished links on the two tone.

Questions about the bezel- since it's polished- does it scratch horribly?? I'm really nervous that yes I love the way it looks brand new out of the box but don't want any regrets.

I love that the SS BB is casual and classy and can dress it up or down- which is why I prefer the BB over a Rolex date just (I just feel like the Rolex is too formal for my day-to-day). I must admit the Rolex design wears really well with a fluted bezel and jubilee bracelet. And I actually prefer the look of the BB without diamonds- but know that it would help minimizing polished surface area.

Would love to see pictures of current in-use watches and hear of your experience as an owner!

Thanks!!

Is the Mini Lotus Pendant Wearable?

For those of you who have the mini lotus pendant, do you find it wearable? It looks like a work of art, but I'm wondering if it would go with my casual lifestyle (think Banana Republic and Anthropologie). I hope to try it on within the next month. Bonus points for anyone willing so share mod pics (the picture on the VCA website is questionable because the model isn't facing the camera). I also have my eye on the single flower Socrate pendant. Can anyone offer a comparison between the two? Thanks so much for any guidance you can provide!
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