Faulty earring post

My dear ladies, I'm just so furious right now so I think I need some advice and your kind support at the moment.
I was about to wear my brand new earrings for the first time since I bought them (covid, work from home and family - I just didn't have any opportunity to wear them out!). So I'm here at the dinner finally having a little staycation with my DH, relaxing and about to put them on with my lovely necklace and I find that the post is missing on one side. I swear to all of you and to God that I have never ever wore them out before and they have been just sitting quietly in my pouch.
I'm writing to my SA immediately saying I've got a serious problem here and he's starting to tell me a totally BS story that they can order a new post but he doesn't know how much it will cost blah blah blah and that the post is not soldered etc... But it's not supposed to happen just like that!!! This is a brand new piece!
I wrote very clearly that I want it to be fixed and I don't want to pay even a single cent for it as that's a brand new pair which has never been taken out!
I'm literally writing this text right now at the restaurant being completely desperate. Please advice what to do and what you would have done in this situation. Attaching some pics for you to see this. I didn't find the post in the pouch, I'll dig up my bag later in case it's there for whatever reason... I'm just feeling so cheated and about to cry.

P. S. Funnily we've been discussing counterfeits in another thread and gosh, sometimes I think counterfeits are better made than authentic stuff. First they offered me this pair with a huge ugly stain on the dangling motif and now this. Unbelievable.
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