I bought the white Kooba Sienna over a year ago at Henri Bendel in NYC. Since the texture seemed not to be glossy and had a slightly sueded feel, I asked the SA if I need to get it protected - they said no. About 3 wks later, blue from airport pleather/vinyl seats had rubbed off on its bottom, not to mention dirty in general.
When I was back in NYC the next month, I stopped by and complained and mentioned I was primarily annoyed b/c I had asked if it needed to be stainproofed and I was told "no". The SA said to bring it in and soon received a call from a cust svc rep saying that they could send it to their preferred leather cleaner to get cleaned and stainproofed. I said I would pay for the stainproofing myself, but Bendels paid for the cleaning and shipping. It wasn't too much and wish I could remember the name of where they sent it for future reference.
It looked as good as new! One drawback, the slightly sueded texture is a bit hardedened - so it is not as supple, but not bad b/c now I can wipe it clean.
Moral of the story - beware of the white handbag, but if you must, definitely stainproof it and pick a texture that will work well with stainproofing!
When I was back in NYC the next month, I stopped by and complained and mentioned I was primarily annoyed b/c I had asked if it needed to be stainproofed and I was told "no". The SA said to bring it in and soon received a call from a cust svc rep saying that they could send it to their preferred leather cleaner to get cleaned and stainproofed. I said I would pay for the stainproofing myself, but Bendels paid for the cleaning and shipping. It wasn't too much and wish I could remember the name of where they sent it for future reference.
It looked as good as new! One drawback, the slightly sueded texture is a bit hardedened - so it is not as supple, but not bad b/c now I can wipe it clean.
Moral of the story - beware of the white handbag, but if you must, definitely stainproof it and pick a texture that will work well with stainproofing!