What happened to my Chloe?

P

pinkbabydoll

Member
Jun 21, 2007
113
0
#1
I've purchased a Chloe Quilted Bay Shoulder Bag from Neiman Marcus in June and has only used my bag for a week now. I'm sad to say...I noticed there is a small piece of leather missing from the front of the bag. :crybaby:

Has this happened to you? Do you suggest for me to take my bag back to Neiman Marcus to ask for an exchange?
 
#4
you can ask NM if they repair bags or send bags out for repair. i have a friend who's zipper pull came off of her bay bag & she took it back to nordstrom & they were able to order the part b/c my friend REALLY didn't want to give up the bag.
 
#6
i had one of the nails in on the lock plate come loose after owning my paddingtion satchel for 1 month. nordstrom had to send it to chloe in nyc, then nyc had to send it to paris.... etc. the whole ordeal took 3 months to repair ONE nailhead. absolutely the most inefficient system for a $1600. bag. i think that i got a bag that someone already used and returned back to nordstrom.
 
#7
redheadgirl said:
i had one of the nails in on the lock plate come loose after owning my paddingtion satchel for 1 month. nordstrom had to send it to chloe in nyc, then nyc had to send it to paris.... etc. the whole ordeal took 3 months to repair ONE nailhead. absolutely the most inefficient system for a $1600. bag. i think that i got a bag that someone already used and returned back to nordstrom.
Click to expand...

Yeah... unfortunately, thats all Nordys can do. I had an issue with one of my Paddy Locks and it was a pretty long ordeal as well, but I guess I don't mind waiting to have something be "perfect" for me. lol
 
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