I got my Hayden-Harnett Mercer Satchel in luggage yesterday, direct from HH. When I ordered, I ordered two so I could compare. They only sent one, as the rest are on back order. I guess the one they sent me was what they kept from their last batch, so that when the new batch comes in, they can make sure all is the same. So, back to yesterday. I opened the box and right away I saw a good size waterspot on it. After more careful inspection, I also found a darker spot on the bottom, almost as if newspaper rubbed up against it. This leather is so wonderful, and so soft, it is almost it's own enemy. It seems as though it will suck up and keep anything that it comes in contact with. On the bag, there are little fringes hooked onto the zipper tab. I don't know what it's called, but the liquid stuff that manufacturers put on the edges of the leather so that it doesn't fray? Well, that had cracks allll along it. I was so disappointed. :cry: I have been in contact back and forth with one of the owners of the company. I emailed pics. I was told that absolutely the water spot was unacceptable, but the other spot could be from the washing process and an inheriant characteristic due to that. It was also stated that the edging can also become cracked during the washing process. The company was VERY gracious and respectful, telling me to send the bag back asap. It was mentioned that I should try the black satchel, as it is a different type of finish and will be more resiliant. Customer service was excellent for me. I think at this point I am just going to return the bag. After the Moni washed bag problem, I think I may just have bad karma with washed leather. Besides...another bag came this week....I'll have to share about that later today.