I’ve actually had zero issues with this bag up until now. It’s actually held up so well. I plan on just getting it repaired because it’s my go to and perfectly sized. Being it was my first empreinte piece I was not well informed on how to care for it and that may have contributed. I 10000% recommend the bag if you’re thinking about getting it ☺️Sorry to hear that. I heard the empriente might have issues.