I loved that bag so much!! but it got so dirty easily! and then the white color rubbed off I was going to sell it but my Macys Coach SA told me to write a letter to corporate, which I did. They told me to send the bag and they would see what they could do. I didn't really wanna sell it anyway! It's a good thing nobody bid on it! Hopefully they can fix it! If not, at least offer me the 40% so i can buy another one now that I know about Apple Garde'!! Wish me luck!