So, my Sky Blue PS1 medium showed up. The color is quite beautiful but nothing like the photos on their site. It really was kind of shocking, it is such a bright, almost neon sky blue. Still, it's a beautiful color. The bag itself is lamb but it does not feel like any of my earlier PS lamb bags. It is much more structured and not at all soft. It almost feels more like goatskin than lamb. It will definitely hold its shape, if that is what PS is going for, but I think the medium looks better in a softer leather with some slouch to it, as it is bigger at 12.5" wide. So, after thinking about it for a few days, I resigned myself to likely having to sell it at a loss, being that it was final sale. The color, while beautiful, was not what I'd planned on and the feel of the leather was also not what I'd expected.
Before listing though, I decided to contact CS to see if they'd let me exchange it for another on sale color, the pale blue. I sent them photos to show the color that I received versus the pics on their website too. I honestly didn't have much hope they'd exchange it, as I've read some of the very unhappy customer service experiences of others, but I figured that I'd try. Surprisingly, CS got back to me within a few hours. They said they could not exchange it but would make a one time exception to their final sale policy and take the bag back! They even sent me a return shipping label! I was really surprised and very impressed. Maybe they did this for me since I have an account with them and a pretty decent purchase history? Maybe I just got someone in CS on a good day? No clue, but I truly appreciated it. So, the bag is in transit back to them. I'd still like to add a medium back into my collection but I've learned my lesson and won't buy another unless it's returnable or I've seen the color in person.