I'm not sure where to post this, but VS is SUCH a pain in the butt! They have polite CS, but in terms of actualyl helping customers, they STINK!!! I received a $10 off certificate, so I placed an order. I realized when I got my statement that they charged me $14 in taxes (which wasn't included in the total on the confirmation), but whatever... I just let it go... When I got my order, everything was fine and they sent me another $10 off cert, so I placed another order, also using a free shipping code. My total at checkout and confirmation was $29. I get my email confirmation and it says $44. They didn't include my certificate or code. So I emailed them and they say they don't know which codes I'm talking about. So I give them the codes and they say "No, you have to use the codes at checkout, BEFORE you place the order." I tell them I did use them at checkout, we start arguing in circles, and it never gets resolved. This is the second time this has happened to me. The next day, I get an email that one of my items from that $44 order (a Tarte blush) has been canceled and I've been refunded. I received the order promptly, minus the Tarte blush. But... I noticed on their site that it said that the blush is still in stock, so I re-ordered it along with two other things. A week went by and I never got a confirmation, which is unusual for them. Yesterday, I get the blush they canceled from the no-codes order, with an invoice saying they've recharged me for it (never got the refund) + $8 for shipping I also got an email confirmation saying that the one I re-ordered is being processed! I tried to cancel it and they said I can't do that since it's about to ship, but I can send it back for a refund (minus return shipping)! If they didn't have such good sales, I wouldn't bother. I'm so frustrated!!!