Sorry in advance for this L O N G thread!
On 12/4 I sold a Chanel purse to a buyer. I sent the invoice out and got a response from the buyer on 12/5:
I want to apologize to you but I am trying to get my password back
on Paypal. I will do my best to pay your invoice in the amount you indicate
it as soon as tomorrow I hope. Sorry again and have a good night.Let me
know also if that is Ok with you.
On 12/12, I sent another invoice because I still did not receive payment and she responded:
I think that I am going to have to pay via cashier's check. I still
waiting for Paypal to recover my password. I guess with the holidays
everything delays. The cashier's check sould I make it payable to who?
Thanks one more time and I know you have been waiting for payment. Please
let me know. I am buying this item for my daughter and I know it will not
be here by the holidays but that is Ok with me. Thanks again and please let
me know.
Even though my auction said PAYPAL ONLY, I thought I would be nice and agreed to let her pay by cashier's check.
On 12/19, I still did not receive payment so I opened up a dispute with ebay.
On 12/21 she responded with this:
I may be able to pay now but I will like to be able to leave a feedback in the case of problems with
items as far as damaged or other possible reasons, because my account is closed now I will not be
able to leave feedback.It has been a difficult time with Paypal. I am trying to give it a solution.
My mom have an ebay account but item was bought with mine that now is in the process of being closed.
my response:
I understand that buyer has problems with Paypal. However, buyer did promise to send a Cashier's check/money order on 12/12
and I still have not received it yet. The auction ended on 12/4 and it is now 12/22. That's 2 1/2 weeks later and still no payment.
and she responded:
Dear Seller,It looks like my mom will buy the purse for me.
After purchase and order no to make any more mistakes, my mom wants me to cancel membership.
However, I can only pay you $300 plus shipping for it. Sorry for the mistake again and have a merry x-christmas.
I responded:
You're winning bid amount is $400 + $25 shipping/insurance.
This is a legal contract that you are bound towhen you place a bid on an auction.
The total due is $425.00
Her response:
I do apologize for not being able to pay. My mom is willing to pay using her Paypal account.
However, I can only afford to pay $300 for it.
After that, my mom wants me to close account(for good)in ordernot to use it again.
Have a merry chritsmas one more time and sorry for all the troubles.
On 12/26 my response was:
When you place a bid on ebay, it is considered a contract that is binding.
Your total due is $425.00and it is non-negotiable.
THEN she posted this making it appear like it was coming from ebay:
eBayDec-28-07 at 20:39:11 PST
Buyer has indicated that they will pay for this item.
The item details are as follows: Item: Authentic Chanel
Buyer:
Transaction date: Dec-04-2007
I called ebay to ask them what was going on and they said that SHE posted that message, not ebay.
On 12/28, she emails me:
As I buyer I indicated that I can only pay $300 for item plus shipping and insurance.
I know I made a bid that went beyond the price I estimated but the reality is that the item has some wrinkling on the handles.
I have been looking for days at the pics and trying to enlarge them more but I worry.
The rest of the purse looks impecable but the handles are bothering me a little bit,
I know the purseis used but there is no other views to see the entire handles and if the wrinkling is in both.
And my response to her today was:
It is YOUR responsibility to ask all questions and decide whether you like the purse BEFORE you place the bid.
It is YOUR responsiblity to bid on the item BASED on the pix you see.
If you don't like what you see, you shouldn't have bid!!!
You are now having buyer's remorse and you are breaking ebay's contract.
Your total due is $425.00 and it is NON-NEGOTIABLE.
You cannot set your own price!That is not how ebay works!!
Seriously....in the 13 years that I have been ebaying, I have never had this happened to me. It is so unnerving and frustrating when a buyer has remorse and they find every excuse to get out of a transaction.I just don't know what to do or think at this point. Can someone give me some advice as to what I should do at this point? I called ebay this morning and they suggested that I close the dispute at this point and give her a negative feedback.Ebay would in turn give her a strike and that's fine with me. But what kills me the most is that I am going to leave her a negative feedback (that's for sure) and she in turn leaves me a RETALIATORY feedback. Apparently this newbie does not care about her reputation since she stated that she was going to close her account anyway but I have always pride myself on my perfect feedback.... and for this newbie (feedback of 5) to come along and mess it up for me just makes me so angry....I just want to cry. So any suggestions or help from you fellow tPF-ers would help tremendously. Thank you in advance.
On 12/4 I sold a Chanel purse to a buyer. I sent the invoice out and got a response from the buyer on 12/5:
I want to apologize to you but I am trying to get my password back
on Paypal. I will do my best to pay your invoice in the amount you indicate
it as soon as tomorrow I hope. Sorry again and have a good night.Let me
know also if that is Ok with you.
On 12/12, I sent another invoice because I still did not receive payment and she responded:
I think that I am going to have to pay via cashier's check. I still
waiting for Paypal to recover my password. I guess with the holidays
everything delays. The cashier's check sould I make it payable to who?
Thanks one more time and I know you have been waiting for payment. Please
let me know. I am buying this item for my daughter and I know it will not
be here by the holidays but that is Ok with me. Thanks again and please let
me know.
Even though my auction said PAYPAL ONLY, I thought I would be nice and agreed to let her pay by cashier's check.
On 12/19, I still did not receive payment so I opened up a dispute with ebay.
On 12/21 she responded with this:
I may be able to pay now but I will like to be able to leave a feedback in the case of problems with
items as far as damaged or other possible reasons, because my account is closed now I will not be
able to leave feedback.It has been a difficult time with Paypal. I am trying to give it a solution.
My mom have an ebay account but item was bought with mine that now is in the process of being closed.
my response:
I understand that buyer has problems with Paypal. However, buyer did promise to send a Cashier's check/money order on 12/12
and I still have not received it yet. The auction ended on 12/4 and it is now 12/22. That's 2 1/2 weeks later and still no payment.
and she responded:
Dear Seller,It looks like my mom will buy the purse for me.
After purchase and order no to make any more mistakes, my mom wants me to cancel membership.
However, I can only pay you $300 plus shipping for it. Sorry for the mistake again and have a merry x-christmas.
I responded:
You're winning bid amount is $400 + $25 shipping/insurance.
This is a legal contract that you are bound towhen you place a bid on an auction.
The total due is $425.00
Her response:
I do apologize for not being able to pay. My mom is willing to pay using her Paypal account.
However, I can only afford to pay $300 for it.
After that, my mom wants me to close account(for good)in ordernot to use it again.
Have a merry chritsmas one more time and sorry for all the troubles.
On 12/26 my response was:
When you place a bid on ebay, it is considered a contract that is binding.
Your total due is $425.00and it is non-negotiable.
THEN she posted this making it appear like it was coming from ebay:
eBayDec-28-07 at 20:39:11 PST
Buyer has indicated that they will pay for this item.
The item details are as follows: Item: Authentic Chanel
Buyer:
Transaction date: Dec-04-2007
I called ebay to ask them what was going on and they said that SHE posted that message, not ebay.
On 12/28, she emails me:
As I buyer I indicated that I can only pay $300 for item plus shipping and insurance.
I know I made a bid that went beyond the price I estimated but the reality is that the item has some wrinkling on the handles.
I have been looking for days at the pics and trying to enlarge them more but I worry.
The rest of the purse looks impecable but the handles are bothering me a little bit,
I know the purseis used but there is no other views to see the entire handles and if the wrinkling is in both.
And my response to her today was:
It is YOUR responsibility to ask all questions and decide whether you like the purse BEFORE you place the bid.
It is YOUR responsiblity to bid on the item BASED on the pix you see.
If you don't like what you see, you shouldn't have bid!!!
You are now having buyer's remorse and you are breaking ebay's contract.
Your total due is $425.00 and it is NON-NEGOTIABLE.
You cannot set your own price!That is not how ebay works!!
Seriously....in the 13 years that I have been ebaying, I have never had this happened to me. It is so unnerving and frustrating when a buyer has remorse and they find every excuse to get out of a transaction.I just don't know what to do or think at this point. Can someone give me some advice as to what I should do at this point? I called ebay this morning and they suggested that I close the dispute at this point and give her a negative feedback.Ebay would in turn give her a strike and that's fine with me. But what kills me the most is that I am going to leave her a negative feedback (that's for sure) and she in turn leaves me a RETALIATORY feedback. Apparently this newbie does not care about her reputation since she stated that she was going to close her account anyway but I have always pride myself on my perfect feedback.... and for this newbie (feedback of 5) to come along and mess it up for me just makes me so angry....I just want to cry. So any suggestions or help from you fellow tPF-ers would help tremendously. Thank you in advance.