Hi all, just wanted to provide my recent experience shopping at the George V store. This is the store closest to where I live (10 min walk, 5 min bus ride) so it was the first place I went when I was looking for a navy blue metallic edge envelope clutch.
I went and asked the SA and she said there were none in the store, and I asked her to check for me to see if I can grab it in another store in Paris.
Previously, when I was looking for a City and went to the store on Ste Honore, the SA didn't have what I wanted, but he found the one I wanted at George V so I know they do this.
I also know that there are at least five other stores within Paris Central I can go to:
- Boutique on Rue Ste Honore
- Galeries Lafayettes @ Haussman
- Printemps @ Haussman
- Printemps @ Carrousel du Louvre
- Le Bon Marche
There were no other customers in the store and there were two SAs and one security and the SA said she can check for me, then came back quickly to tell me it is ALL sold out EVERYWHERE. She convinced me to get the black one and later in the day, I went to Printemps at Hassuman and they had a blue one in stock.
I asked the SA at Printemps, whose name is Lingbo, if I can exchange it and she said they're separate stores so I can't. I asked if I could buy the blue one now and return the black one, and she said usually they only give store credits and not refunds, but she will call George V for me.
She called George V and explained the situation, and the SA at George V, despite having lied in the first place, told her no returns except for store credit. Lingbo then called the headoffice and they okayed the exchange. She gave me the blue one, took the black one, and gave me back the George V receipt and said she will do the paperwork to change the inventory later.
The George V experience left a pretty sour taste for me. I had bought two bags from that store before and now I will never step foot in there again unless they are the only store that has what i need :/ I couldn't find a number to call to file an official complaint for the first SA at George or an official commendation for the second SA at Printemps, so I just wrote to the Website "Contact Us" Email.
I didn't get a chance to get her name though, which sucks, as a few years ago, I had a wonderful SA from that location, who no longer works there.
Just thought I'd put my experience out here so people are aware not to trust all the SAs in Paris.
I went and asked the SA and she said there were none in the store, and I asked her to check for me to see if I can grab it in another store in Paris.
Previously, when I was looking for a City and went to the store on Ste Honore, the SA didn't have what I wanted, but he found the one I wanted at George V so I know they do this.
I also know that there are at least five other stores within Paris Central I can go to:
- Boutique on Rue Ste Honore
- Galeries Lafayettes @ Haussman
- Printemps @ Haussman
- Printemps @ Carrousel du Louvre
- Le Bon Marche
There were no other customers in the store and there were two SAs and one security and the SA said she can check for me, then came back quickly to tell me it is ALL sold out EVERYWHERE. She convinced me to get the black one and later in the day, I went to Printemps at Hassuman and they had a blue one in stock.
I asked the SA at Printemps, whose name is Lingbo, if I can exchange it and she said they're separate stores so I can't. I asked if I could buy the blue one now and return the black one, and she said usually they only give store credits and not refunds, but she will call George V for me.
She called George V and explained the situation, and the SA at George V, despite having lied in the first place, told her no returns except for store credit. Lingbo then called the headoffice and they okayed the exchange. She gave me the blue one, took the black one, and gave me back the George V receipt and said she will do the paperwork to change the inventory later.
The George V experience left a pretty sour taste for me. I had bought two bags from that store before and now I will never step foot in there again unless they are the only store that has what i need :/ I couldn't find a number to call to file an official complaint for the first SA at George or an official commendation for the second SA at Printemps, so I just wrote to the Website "Contact Us" Email.
I didn't get a chance to get her name though, which sucks, as a few years ago, I had a wonderful SA from that location, who no longer works there.
Just thought I'd put my experience out here so people are aware not to trust all the SAs in Paris.
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