Hi everyone,
Here is my story: I bought a classic 2.55 black caviar about a month ago from chanel boutique and intended to use it today. I just check through the bag and found out that the glue on the leather strap of the chain somehow coming off and the leather part start to come off too. Also at some other part/section of the leather strap, the caviar pattern somehow fading and the width of the strap is smaller than the rest of it. I also notice that the leather strap made of 3 different section of leather and glued together to make one long strap. Is this normal? Is this a defect? Can i get an exchange or repair? does the warranty cover it?
I'm abit dissapointed though as this is my first chanel bag . I didn't bother to really check the bag at the store because it was brought to me from the storeroom and because i trusted chanel that makes a very good quality handbag (never have this experience with Louis Vuitton for 10 years as they always have a very high quality control) since i paid so much for the bag.
Thanks for the kind response
Here is my story: I bought a classic 2.55 black caviar about a month ago from chanel boutique and intended to use it today. I just check through the bag and found out that the glue on the leather strap of the chain somehow coming off and the leather part start to come off too. Also at some other part/section of the leather strap, the caviar pattern somehow fading and the width of the strap is smaller than the rest of it. I also notice that the leather strap made of 3 different section of leather and glued together to make one long strap. Is this normal? Is this a defect? Can i get an exchange or repair? does the warranty cover it?
I'm abit dissapointed though as this is my first chanel bag . I didn't bother to really check the bag at the store because it was brought to me from the storeroom and because i trusted chanel that makes a very good quality handbag (never have this experience with Louis Vuitton for 10 years as they always have a very high quality control) since i paid so much for the bag.
Thanks for the kind response