Like Jill, I have my own MJ saga to add...I think my own 
started this, and no one else really understands, so I wanted to vent to my fellow PFers....it's an extremely long post...so, sorry :shame: .
In late May, I decided that I was going to purchase a MJ Stam. In the store, I was debating between the classic Black and Camel colors. Since I own quite a few black bags, I decided to be BOLD and get the Camel - it's peanut-buttery goodness got me. After using it for about a week, I noticed that the handles became discolored - to the point of them turning white. Having owned many MJ bags and treating them very well, I was surprised that this happened. Luckily, the SA who sold me the bag let me exchange for another Camel Stam. However, I got even more because of the experience with the first bag - the Stam is the most I've ever spent on a bag so a lot of my hesitation comes from that - I was SO afraid to use it. I decided to return the bag, and get it in Mouse.
I had heard so many wonderful things about the Mouse color, and I thought that it would be easier to maintain. So, I ordered it from NM.com since it wasn't out anywhere locally. Because of the price of the bag, NM sent it through FedEx Home Delivery, which requires MY signature. Since I work late and never home when deliveries are made, I asked them to re-route it to my office, and paid more $$$ to do that. Where did they deliver the bag? TO MY HOUSE! They have a "three try" policy before sending it back to the shipper, so I took off of work early, and drove to a weird industrial park about 40 minutes away just to pick up the bag. While there, the FedEx reps ignored me for about 10 minutes, talking on the phone with other customers (basically, lying that they could not help THOSE customer either since there was a huge line in front of them...I was the only non-FedEx person there). I finally got my package, and drove straight home.
When I got home, I ripped open the box...you would think that it was Christmas the way I dove into it. Unfortunately, when I pulled the bag out, I HATED the color! It is definitely taupey and would go with a lot, but it looked drab to me and like mud. I really didn't want to go through that and NOT love the bag. So, I took it back to Neiman's. The SA there was really nice, and he said that he would try to look for the bag for me and call back.
The next day, he called back to say that while there were a few of them around the company, no one he spoke with was willing to charge send it because it's a HOT bag. What the :censor: ?!?!?!? So, I decided to order it in Black from NM.com, especially since I had a free shipping coupon and expedite it to next-day shipping to my office.
A little aside....I used my NM account, and there is a password on the account. Usually, when I place an order, I tell them what my password is so that everything runs smoothly. Yesterday, I realized that the bag hadn't arrived (ordered it over the weekend) and I thought it was odd. So, I called NM.com and they said my account came back declined! I was SO pissed because there is NO BALANCE on my card, so there was NO WAY it could have declined...which meant that someone forgot about my password! I called back, and they were like "oops"...so, in anger, I canceled the order.
I called the SA that helped me last week, and told him the entire saga. He was SUPER NICE and finally convinced someone to charge send one to me. So, crossing my fingers, I will get the Stam in Black later this week or next week at my office.
I know I could have purchased it from somewhere else (like MJ or Saks), but I felt really bad and embarassed about the entire situation. I really wanted someone at Neiman's (esp. the SA who helped me) to profit from this purchase since I returned/exchanged so many times on this one purchase. I have never EVER had any purchase be this difficult (or, ME being so difficult), so I feel emotionally-vested in this.
Just wanted to vent...and if anyone has managed to read this far, thanks for letting me vent.
started this, and no one else really understands, so I wanted to vent to my fellow PFers....it's an extremely long post...so, sorry :shame: .In late May, I decided that I was going to purchase a MJ Stam. In the store, I was debating between the classic Black and Camel colors. Since I own quite a few black bags, I decided to be BOLD and get the Camel - it's peanut-buttery goodness got me. After using it for about a week, I noticed that the handles became discolored - to the point of them turning white. Having owned many MJ bags and treating them very well, I was surprised that this happened. Luckily, the SA who sold me the bag let me exchange for another Camel Stam. However, I got even more
because of the experience with the first bag - the Stam is the most I've ever spent on a bag so a lot of my hesitation comes from that - I was SO afraid to use it. I decided to return the bag, and get it in Mouse.I had heard so many wonderful things about the Mouse color, and I thought that it would be easier to maintain. So, I ordered it from NM.com since it wasn't out anywhere locally. Because of the price of the bag, NM sent it through FedEx Home Delivery, which requires MY signature. Since I work late and never home when deliveries are made, I asked them to re-route it to my office, and paid more $$$ to do that. Where did they deliver the bag? TO MY HOUSE! They have a "three try" policy before sending it back to the shipper, so I took off of work early, and drove to a weird industrial park about 40 minutes away just to pick up the bag. While there, the FedEx reps ignored me for about 10 minutes, talking on the phone with other customers (basically, lying that they could not help THOSE customer either since there was a huge line in front of them...I was the only non-FedEx person there). I finally got my package, and drove straight home.
When I got home, I ripped open the box...you would think that it was Christmas the way I dove into it. Unfortunately, when I pulled the bag out, I HATED the color! It is definitely taupey and would go with a lot, but it looked drab to me and like mud. I really didn't want to go through that and NOT love the bag. So, I took it back to Neiman's. The SA there was really nice, and he said that he would try to look for the bag for me and call back.
The next day, he called back to say that while there were a few of them around the company, no one he spoke with was willing to charge send it because it's a HOT bag. What the :censor: ?!?!?!? So, I decided to order it in Black from NM.com, especially since I had a free shipping coupon and expedite it to next-day shipping to my office.
A little aside....I used my NM account, and there is a password on the account. Usually, when I place an order, I tell them what my password is so that everything runs smoothly. Yesterday, I realized that the bag hadn't arrived (ordered it over the weekend) and I thought it was odd. So, I called NM.com and they said my account came back declined! I was SO pissed because there is NO BALANCE on my card, so there was NO WAY it could have declined...which meant that someone forgot about my password! I called back, and they were like "oops"...so, in anger, I canceled the order.
I called the SA that helped me last week, and told him the entire saga. He was SUPER NICE and finally convinced someone to charge send one to me. So, crossing my fingers, I will get the Stam in Black later this week or next week at my office.
I know I could have purchased it from somewhere else (like MJ or Saks), but I felt really bad and embarassed about the entire situation. I really wanted someone at Neiman's (esp. the SA who helped me) to profit from this purchase since I returned/exchanged so many times on this one purchase. I have never EVER had any purchase be this difficult (or, ME being so difficult), so I feel emotionally-vested in this.
Just wanted to vent...and if anyone has managed to read this far, thanks for letting me vent.
)
