My little gripe

[theglamorous]

Contact eluxury.

 

[halona]

that is strange. how do you know when you are a VIP? and how do you become a VIP? thanks.

 

[Ghost55]

VIP status is reviewed every few months. Criteria is spending at least $3000. Then they invite you via e-mail.

 

[shopsinparis]

When I entered my order and the code for free shipping, then update, everything looked like I wouldn't be charged for shipping. When I received the email confirm however, the shipping was on it. Cust. service still says that since VIP's are automatically upgraded for free, we are getting a free shipping. I still think I'm being excluded from the promo since I get the free upgrade anyway and I'm still paying for the standard rate. Maybe if enough of us complain about this unfair treatment, they will fix their system.

 

[Bag*Snob]

I got my elux order today - it was sent by Fedex regular shipping. They did not give me upgraded shipping (which I should since I am a VIP) but I got free regular shipping.