I bet you if you take a mr clean magic eraser it will get most if not all off. I say this for the leather is so new that it would likely work. It sure would not hurt to try.
word! she probably does not know, LV replaces any vachetta?That is sad to hear. However I am not sure why she took the bag back with the reciept, did she think she could return it? Why did the SA not suggest getting new handles put on it. They can take the damaged ones off and replace them with new ones, and also get a new bottom.
LOL, How do people find these threads, this is 3 years old!