I got an email today saying that the special order I placed in May...the one that had a shipping label...the one my credit card was already charged for...the one that I was assured on Sunday had arrived at the HH facility and would be on a UPS truck in 2-3 days.
HAD NEVER EVEN BEEN MADE.
"Unfortunately we got news from the factory that they will not be making this bag as they do not have the proper fabrics and hardware."
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