Hi~ I purchased a bag on eBay that was advertised as new with tags. I always buy at the store, but the Coach distribution center was sold out of the Mandy white courier style no. 10331. It is regular $798. I paid $400. I was so disappointed as the turnknobs look terrible, scraped up and tarnished looking. I have another Coach Legacy and the turnknobs are fine. Please advise. Coach Customer Service said I could send it in for repair but only if I purchased at an authorized Coach seller. Please advise. I am so disappointed. I would not have purchased it even at 50% off if I would have known of the damage. Thanks!