I've read so many reviews of the gunmetal chipping. I've seen some Quilted Love bag reviews on youtube where some people were complaining about it and a few reviews of the same bag on the RM website had some nasty stuff to say about their gunmetal hardware. I just received my bag, it's beautiful but I'm so nervous about it. It's going to be a huge distraction for me. I might just end up going with silver hardware if this ends up chipping. I hope their customer service is good if this happens to me.