Item is not as described so go the Paypal route...don't get bullied by a seller who doesn't check her items properly!!!
Glad to hear that. I got a really worn bag once and did nothing because i simply loved it. But now i have read this i will think again in the future...
Paypal will also give a partial refund. They ask you in the claim if you want a full refund or a partial and the amount you would accept.
Congrats to OP, sometimes sellers get to big for there britches.....what I want to know is how did you get to keep the bag AND get a refund?