OKay, my fairy purse mother (a fellow TPF'r who has encouraged this post) suggested that I should report my plight in the ebay forum. I hope you can help! Approximately 5 days before Christmas we purchased an "authentic Marc Jacobs Stam bag" from a seller on ebay. The seller even shipped the bag overnight. I used ebay when it first started an even have sold a few things myself on there but honestly haven't used it for maybe the past year or two (at least to buy something). I was under the impression that when a buyer stated "authentic" the product HAD to be authentic. We received the bag the very next day and so I decided to post on the purse blog (just to confirm my purchase and make me feel better). After numerous replies, it was confirmed that the bag was actually a fake. The MJ tag is incorrect as well as the security tag (different sizes) and the lining. The lining is a red suede. I was so upset about this because this was supposed to be a birthday/Christmas gift for my sister. We had the bag and couldn't even give it to her on Christmas!
So I wrote the buyer the following:
[FONT=arial,sans-serif]I am very upset. The bag is a fake I have contacted numerous people to check this bags authenticity. I need a response in 24 hours or I will be contacting ebay and others. It's 2 days before Christmas and this was a Christmas gift for my sister. I try to give people the benefit of the doubt. In your ad you claimed that the bag was authentic. Do not take advantage of me before Christmas. I take these matters to heart. I want an apology and I want an explanation along with money back.
haha obviously i was on my Chrismas kick! I just can't imagine someone doing that! Was she the grinch?! Here is what she/he wrote back:
[/FONT][FONT=arial,sans-serif]I am very upset as i know this is authentic marc jacobs bag. Now this can be handled 2 ways, you can return my authentic bag back to me within 24 hours and you will be refunded within 10 days or you can file your dispute and let paypal ask you to prove in writing from an authorized marc jacobs retail store manager that it isn't. It is your choice, also as a reminder feedback left after this matter has been concluded will be mirrored. The return address is as follows:
OTC Returns blah blah
So I asked the ladies in the [/FONT][FONT=arial,sans-serif]MJ purse forum and they said that I should file a disupte immediately. We returned the bag within 24 hours. She has not responded to me or paypal yet and we filed the dispute 12/27. I explained the situation to paypal but did not include e-mails because I did not see a place to put them. Also, as an additional note, the seller CANCELED her ebay account! Can I update my dispute to explain this? Another note: we paid with a debit card so it was automatically drawn from the account. Please help!
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So I wrote the buyer the following:
[FONT=arial,sans-serif]I am very upset. The bag is a fake I have contacted numerous people to check this bags authenticity. I need a response in 24 hours or I will be contacting ebay and others. It's 2 days before Christmas and this was a Christmas gift for my sister. I try to give people the benefit of the doubt. In your ad you claimed that the bag was authentic. Do not take advantage of me before Christmas. I take these matters to heart. I want an apology and I want an explanation along with money back.
haha obviously i was on my Chrismas kick! I just can't imagine someone doing that! Was she the grinch?! Here is what she/he wrote back:
[/FONT][FONT=arial,sans-serif]I am very upset as i know this is authentic marc jacobs bag. Now this can be handled 2 ways, you can return my authentic bag back to me within 24 hours and you will be refunded within 10 days or you can file your dispute and let paypal ask you to prove in writing from an authorized marc jacobs retail store manager that it isn't. It is your choice, also as a reminder feedback left after this matter has been concluded will be mirrored. The return address is as follows:
OTC Returns blah blah
So I asked the ladies in the [/FONT][FONT=arial,sans-serif]MJ purse forum and they said that I should file a disupte immediately. We returned the bag within 24 hours. She has not responded to me or paypal yet and we filed the dispute 12/27. I explained the situation to paypal but did not include e-mails because I did not see a place to put them. Also, as an additional note, the seller CANCELED her ebay account! Can I update my dispute to explain this? Another note: we paid with a debit card so it was automatically drawn from the account. Please help!
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