I was planning on buying a bag on neimanmarcus.com today but now I'm vaguely remembering hearing horror stories about their customer service. Do most of you purchase your bags directly through Balenciaga or have you had good experiences buying at department stores? I just want to be confident in the fact that if I ever have an issue with my bag, the store will help me resolve the problem and not put up a fight. This is my first designer bag purchase, other than my LV monograms, which is why I'm being extra cautious!