I got a Thank You Card from the SA that helped me with a Coach purchase about 3 weeks ago. I didn't know they would send out a Thank You Card. I've never received one before.
I never get anything from Coach - no thank you, no PCE card, nada! I went in and spent over $800 last month in one transaction, paid in cash (helping my husband w/my holiday gifts!) and still nothing! Aargh - I give up!