Are the marks on the surface of the atent leather or below? I lost a gorgeous red patent leather bag last year because huge black marks appeared on it. According to my leather repairman, patent leather is very sensitive to color migration and if it's stored too closely to darker bags, over time the dark color will transfer to the patent leather. I had stored my red bag in its sleeper bag on top of a black purse and voila! Not repairable.
I'd go with refund if the marks are substantial.
I got a small scuff mark on my black Gucci patent clutch. I was FREAKING out, because it was my mom's vintage clutch (but in GREAT, like new condition when she gave it to me).
I happened to have a black paint marker (not a Sharpie, a PAINT marker--you can find them in the craft section at Walmart). I used that and voila. You can't even tell the scuff mark was there unless you look really really closely. It's not a perfect fix, but it will at least help cover up.
Since your bag is ivory, perhaps try to find a paint marker in a cream/ivory color. Test it on a very discreet part of the bag before you do anything drastic.
http://lovinmybags.com/thanks for the advice. i found an internet site that does amazing work on purses. it's called margarets in so cal. i am going to send my bag there and see if they can do anything. i read that chanel often sends them stuff to fix.
thanks for the advice. i found an internet site that does amazing work on purses. it's called margarets in so cal. i am going to send my bag there and see if they can do anything. i read that chanel often sends them stuff to fix.