Oh no I'm sorry to hear that. I am no expert on Chanel tweed in general. However, I do own some jackets and the tweed bag mentioned by
@Kendie26 . based on my own personal experience, I would
not take the words of your SA as fully accurate. My tweed bag has not dropped off or "molted" for the year? that I've owned it. I have used it quite a bit in fall/winter (it's so lightweight and easy!). If you see/touch the tweed that I have on that bag, you would understand and would not worry about the tweed dropping off/molting. I would however for my bag be careful not to lean against things that have hook like surface or something that sticks out for fear of snagging the tweed and unraveling it - but then again I would take same precaution on a chanel leather bag
Oh and I would not rub very strongly against the tweed on purpose either but I can't imagine why I would do that to a handbag so I thought I wouldn't have that problem?
Anyway, back to more relevant point for you - I don't think this is "normal" for Chanel tweed. I would say that because there are so many DIFFERENT TYPES of Chanel material that make the tweed fabric!! Those with angora tends to possibly fuzz more, those with pure pressed wool tends to be more durable (but doesn't have that "warmer" look), those with fantasy tweed weaving and other gorgeous embellishments depends on what type of material used on the embellishments, so on and so forth.
So far, my chanel tweed jackets do not have the problem you described on the bag. Further, if you browse and read the jackets forum and you read up on tweed jacket owners comments, you will see the reason that Chanel is famous for their tweed jacket - it's the cut, tailoring and last but absolutely not least - the quality of the tweed material. it's usually outstanding. I'm not saying they're ALL durable and excellent - there's bound to be a few fails here and there, but the general quality expectation is great.
case in point - I own typically all new jackets, however, I did buy one vintage chanel jacket. it's authenticated and it's from the 80's. Not one bald spot/fuzz or issue whatsoever. it's impeccable (and a steal
that's why I fell for it as I wouldn't be able to find that simple nice style in current season even if I try!).
The tweed you showed on this bag IS quite gorgeous and different than the typical tweed you see on the bags. it's got gorgeous fluffy texture which look more like boucle. It reminds me of the material on one of the recent pre-fall black jacket with white cuff and standing collar jacket that I tried on (below). That one when touching and brushing my hands against the fabric, did not molt at all and when you do so you sort of get the feeling it wont. did your fabric feel that way? I think you can feel logically how loosely woven it feels and whether or not it might continue to molt as a possibility. Trust your gut rather than your SA's word because I honestly wonder how long he/she has had that bag in possession to know for sure?
I think your SA
could be right but I wouldn't count on it but rather take really great photos and videos of its molting. Definitely play with it at home without taking tag off for a few days. I would observe and if it still "molts" then perhaps consider if you want to return within the allowable window?
I hope it works out for you!!! it's a cute bag!
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